Posted by TeamViewer Staff
TeamViewer Staff

Second Level Support Engineer (m/f/d) Italy

We are looking for a Second Level Support Engineer (m/f/d) Italy for our headquarter office in Göppingen, Germany.

Responsibilities

  • Support and advise our existing prospects and Italian speaking customers with their technical issues over the phone or via email
  • Manage second-level support cases, solving customer issues via remote support, telephone or email
  • Work with product development to handle third-level support cases
  • Use your technical knowledge to assist the Sales team
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

  • Degree in computer science, information systems, applied computer science or similar education in an IT related field
  • Customer driven with enthusiasm for working with people and technology
  • Business level fluency of Italian (at native speaker level) and English. Spanish as a third language would be beneficial
  • Very good knowledge of networks and experience at least with two of the following operating systems: Windows®, Mac OS X®, Linux®, iOS®, Android®
  • Previous work experience in technical customer support is desirable
  • Strong communication skills, a positive attitude, and a friendly and professional manner when dealing with customers over the phone and via email

What we offer

  • Make a significant contribution to the turnover of our company! TeamViewer is used in space. What else can we achieve with your help?
  • “If I were CEO, I would…” Say what you’re thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don’t wear ties. In our relaxed office atmosphere, you can wear whatever you want and relax in one of our many lounge areas
  • Of course, we offer you perks like free fruit, drinks and a variety of health and wellbeing activities
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 60 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events, and other social gatherings

Apply now!

Global Talent Acquisition Partner
1 Accepted Solution

Accepted Solutions
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Second Level Support Engineer (m/f/d) Italy

Hi all,

Thank you very much for your applications and interest in joining our team.

I am happy to announce that we found a candidate for this position and we have closed it. Check out our new jobs here: https://jobs.teamviewer.com/en/ 

We look forward to receiving your application again and don't hesitate to contact us anytime.

Thanks again,

Steffen

Global Talent Acquisition Partner

View solution in original post

1 Reply
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Second Level Support Engineer (m/f/d) Italy

Hi all,

Thank you very much for your applications and interest in joining our team.

I am happy to announce that we found a candidate for this position and we have closed it. Check out our new jobs here: https://jobs.teamviewer.com/en/ 

We look forward to receiving your application again and don't hesitate to contact us anytime.

Thanks again,

Steffen

Global Talent Acquisition Partner

View solution in original post