Announcements

Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Highlighted
Posted by
Digon

2018-08-21 Not ready. Please check your connection

No one in my office can connect with Team Viewer today 21/08/2018.

Error: Not ready. Please check your connection

63 Replies
Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

I have this problem on multiple clients, internet is available. Sometimes not ready, sometimes, just unable to log in
Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

We are having the same issue. When I use **Third Party Product** to check on one of my remote PC's with TeamViewer loaded, my PC that is not connecting is displaying as connected on the remote PC.

This happened after updating to the latest build via the application - ver 13.2.14327 on Windows 10 1709.

Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

Hi, We are all running Team Viewer Version: 12.0.95388.

We all have internet connection, only Team Viewer that is off line and customer stranded without our remote support.

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

I thought it was only me before I see many of you had the same problem. What's going on here?
Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

It is started working for me. :))
Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

My teamvewer panel (computers and contacts) is like christmas tree - almost everyone change status every now and then and I can connect only to a few (they have latest tv)

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

Same here. I noticed that my firewall started to mark TV as "threat" and block it - i wonder if they have been hacked or something.
If i make a specific "allow" rule for TV application thigns get better but not perfect as yesterday.... whta happened?!?!?!

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

I tried to disabled Kaspersky Internet Security and it works. But, who wanted to get hijacked just to get the TeamViewer working.
Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

We are all still off line here. More support calls coming in and nothing can be resolved. How do I get a direct response from Team Viewer for an answer or solution?

Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

For now we are using A - n - y - D - e - s - k ...easily removed when done. Not having any joy getting proper answers on this matter.
Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

Thank you. Looking for alternate soluitions to Team Viewer but prove to be a permanent solution.

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

Mine also not working. The guy sitting right next to me on the same network is having no issues.

Please sort this as we do support and rely on TeamViewer for everything

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

We're experiencing the exact same situation as Helgard25. A colleague doesn't have any problems while I can't connect with any of my TeamViewer installations.

I'm trying to connect to both master3.teamviewer.com and master9.teamviewer.com with both TeamViewer 11, TeamViewer 10 and TeamViewer 6. All three result in the same error.

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

We have the same problem. The message occurs as soon as we open Team Viewer. Even though our internet connection is established and works correctly

Birgitta

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

I also facing this issue, already tested uninstall and install back. Problem still persist and tried off firewall also same...

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

Hi im from Philippines and i cant connect too. i keep getting the not ready please check your connection even when i have a internet

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

Same here.  In South Africa

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

Also facing the same issue here "Not ready. please check your connection."
I have tried the following with no luck resolving this issue:

  • Uninstalling TeamViewer
  • Reinstalling TeamViewer
  • Updating TeamViewer
  • Disabling all modules in my BitDefender Total Security
  • Restarting my computer

If someone has a way to bypass this until they have fixed the problem please let me know.

Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

Until resolved, look at another application. Our call center has had to do so in-order to maintain support.
Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

After try uninstall and install again. Problem Solved.
Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

Temporary solution:

> Go to Extras
> Options
> Advanced
> TeamViewer server: Configure
> Change server name to master7.teamviewer.com
> Leave password field empty
> Restart TeamViewer.

 

 

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

This works! Thank you for this quick fix.
What is odd is that my ID now shows 9** **0 706@master7.teamviewer.com.
Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

It's super, I do not. I restarted the TV. And it does not work the same.

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

Same here in Israel

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

Have the same problem. Solved after adding master7.teamviewer.com! Thanks, Tietohippu!
Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

adding master7.teamviewer.com not working fo me :(

disabling antivirus/firewol does not help either

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

DeleriumRu, i think it's quite obvious is not working.
The server should be easily under heavy load ;).
I think the best is: wait!

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

the longer waiting, the more work piles up :smileysad:

Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

I got same issue Today.
Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

it's seems to work now

Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

still hv issue in my area
Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

North east Italy, working decently since 12:50

Highlighted
Posted by Community Manager
Community Manager

Re: 2018-08-21 Not ready. Please check your connection

Hi all,

Thank you for your updates and reports in this thread.

To give you an update from our status page: A fix has been implemented and we are monitoring the results.

[UPDATE: The incident has been resolved.] 

Please feel free to post your updates whether it works again in this thread.

Thanks a lot for your help!

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

works again! :)

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

It is currently working. Thank you for your help.
Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

Our office is up and running too.

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

mac user still off line in my area. (Asia)
Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

still off line in my area. (Asia)
but dns 8.8.8.8 is work.
Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

hi OA,
dsn 8.8.8.8 setup in back end (host), or front end (client)?
Highlighted
Posted by
Digon

Re: 2018-08-21 Not ready. Please check your connection

I did testing by changed dns 8.8.8.8 in both backend and frontend, but still doesnt work,
Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

Teamivewer 13 is still down for us too (we're also in Asia). Changing the DNS or the server address in the advanced settings doesn't help, we still get the "please check your connection" message.

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

In Taiwan, we also have connection problem.
We use Teamviewer 12 Business version.
Please fix it quickly.
Highlighted
Posted by
Neutron

Re: 2018-08-21 Not ready. Please check your connection

I hanve the same with you. i 'm in China .i have try anything solution,but not work ,only use vpn ,this can work ,may be it's server is bad in Asia

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

same here. my other computers that i havent been able to update and are still using 13.2.5287 are just fine. mix of windows 7 and windows 10. location Philippines

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

Location China. Still not working. Has been disrupted for two days. Really annoying!

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

still not working in indonesia
Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

HI, we're in Florida and just lost connection to teamviewer. Port 5938 is allowed through on the firewall, I've added master - master16.teamviewer.com to our whitelist on openDNS, the ip range 185.188.32.1 - 185.18.32.6 is allowed through our firewall.

Teamviewer still shows no connection.

I'm able to ping all the servers and get replies. 

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: 2018-08-21 Not ready. Please check your connection

Hi all,

thank you for your messages.

To who is still having issues with the connections, we made some changes on our network, could you please restart the TeamViewer service and check again?

Please let us know, thank you.

Giovanni

Giovanni
Enterprise Solutions Engineer

If my reply answered your question, help out other users and click the "Accept as a Solution" button below.
You can also say thanks by clicking on the "Thumbs Up" button! (Kudo)
5 Replies