Authentication password wrong

NightFury
NightFury Posts: 1
in General questions

Hello people. I have problem connecting to my remote computer. I was using my custom saved password for connection, and now when I try to connect Im getting message that my password is not correct. I connected with that password for 2 years, i did not even need to type it. That computer that I want to connect to is not close to me, any suggestions? I can see that it is online, but I cant connect. 

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  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @NightFury

    Thank you for your message and welcome to the TeamViewer Community! ?

    This is, indeed, strange and should not happen. ?

    I would recommend you to set up a new personal password on the remote computer.

    We explain how to proceed in this Knowledge Base article right here: Set up a personal password 

    I hope this could help. ?

    Best regards

    Jean

    Community Manager

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