Auto renewal
I want our account approved for canceling the licenses and our invoice voided. How can we make that happen?
Geordie hargreaves
Comments
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Hi @Ghargreaves ,
Thank you for your post.
We can't assist you about billing as per our community guidelines.
Please contact our support team so that we can assist you further.I apologize for any inconvenience caused.
Best regards,
YuriFormer Japanese Community Moderator0 -
..they wont assist you further..
@Yuri_T wrote:Hi @Ghargreaves ,
Thank you for your post.
We can't assist you about billing as per our community guidelines.
Please contact our support team so that we can assist you further.I apologize for any inconvenience caused.
Best regards,
Yuri1 -
Hi @colcom
Thank you for your post.
I have confirmed that one of our support team has followed up on this case with you.
Please wait for their reply as we need to communicate in writing via the ticket.Thank you very much for your understanding.
Best regards,
YuriFormer Japanese Community Moderator0 -
Agreed, just about the worst "subscription" scam i've ever experienced.
Should have spent some time investigating this product and the company before being dumb enough to "buy a license" last year.
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IT IS A HEIGHT THAT MY DELETED ACCOUNT IS AUTO RENEWED. PLEASE TELL WHERE TO GO.. I GOT NO REPLY FROM SUPPORT/ACCOUNT/SALES SECTION.
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Hi @ASPL ,
Thank you for your post.
Please note that deleting an account does not mean you cancel your subscription license.
Have you raise a support ticket? Cancellation requests must be received in written form, which is easiest via the ticket system. I confirm that your account has licensed so you are able to submit a support ticket ?
Regarding TeamViewer subscriptions, the license does renew unless cancelled prior, as stated on the bottom of the original invoice. For more information, please read this article.
We thank you in advance for your understanding.
Best,
YuriFormer Japanese Community Moderator0