Business Licensing move Issue

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hacmieu
hacmieu Posts: 1
in General questions

Dear Support Team!
I have used Teamviewer from version 7.
Each time I upgraded Teamviewer, it was reset the number of moves between computers to 10. However, this time was not so.
Please ask why?
Thank you!

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  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
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    Hi @hacmieu,

    Thank you for contacting us.

    Feel free to check out the remaining moves of your Business license on TeamViewer Management Console please. The path is shown as below:
    TeamViewer Management Console -> Edit profile -> License tab (on the right hand side) -> remaining moves
    Please noted that use only the licensed account when login to TeamViewer Management Console.

    Under the same view of pop up window, you are able to check for the current licensed devices at the same time.

    If your remaining moves of license activation run out, kindly contact TeamViewer Support Team for moves reset and confirmation please.

    Hope the information above will be helpful.

    Regards

    Ying_Q

    Community Moderator/中文社区管理员
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