Can only connect one way
Hi!
A SaferVPN support person is having a problem connecting to me. We have tried both version 11 and 13. I have Windows 10 Pro Swe on a laptop using an open Wi-Fi connection, with web browser login in Alanya, Turkey. I can connect to her (remote desktop), but she cannot connect to me. I can also login to my account (ver 13) in TeamViewer, so everything seems to be working on my end, but there could be a blockage that I am not aware of.
I have e.g. Kaspersky Anti-Virus that has it's own VPN now in it's newest "Internet Security" version, but I have de-activated that function. Is there anything on my end that I could check or change that could perhaps solve the issue?
Thanks in advance,
MacD
Comments
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Hello MacD,
If you are able to make outgoing connections but are unable to receive any, please check the following settings:
1. "Extras" >> "Option" >> "Security" tab >> "Black and whitelist".
Ensure your partner is on the whitelist OR off the blacklist.
2. "Extras" >> "Option" >> "Advanced" tab >> "Show advanced options" >>
"Advanced settings for connections to this computer" >> "Access Control".
Ensure this option is NOT set to "Deny incoming remote control sessions"Hope this helps.
Yuhi
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Thanks for the reply Yuhi, but all those option settings are OK and set to "full access" (all default settings).
I did find a setting that TeamViewer uses UDP packets as default. Although my Kaspersky AV has full access for TeamViewer in it's firewall settings, it did block "Local Services (UDP)", which I have now changed to "according to program rules".
I will be checking this setting later on today in our attempt to create a remote session again
: P
/MacD.
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Thanks for the update MacD,
I hope all goes well with the changes to the security software settings.
Please let us know of the results when you have time.
Thanks again.
Yuhi0 -
SaferVPN support considers the case closed as the initial VPN problem is now solved. There will be no TV test from their side and I have already checked that my end works with another TV user. So, I consider this case also closed, even if we did not come to a definite answer. Thanks again for your input, Yuhi.
: P
/MacD
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Not totally my issue but found what I was needing in your suggestion to go to the 'Extras" >> "Option" >> "Security" tab. I could connect to one computer but I could not connect the other way. I thought I had the correct password but realized I did not have the password set in the options so could not log in.
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