Can't connect to remote computer because of sign-in error on that computer's Teamview app

teacher24_70
teacher24_70 Posts: 2
in General questions

For the last few weeks I've had problems connecting to one of my computers (Mac Mini).  I can see that computer in my list of "computers and contacts" from other devices, but it will not connect.  I've tried to connect to it from one of my other computers (Mac Pro) and from the Teamviewer app on my iPad.  It will show "connecting to partner" for about a second and then it stops.  

If I go to the Mac Mini itself, the TeamViewer app will not let me sign in.  It gives me the following error: "Sign In request failed! The server did not respond. Please try again.".  I've tried over and over.  I've restarted the app and  I've restarted the computer.  I've even deleted the app and reinstalled it from a fresh download.  I always get the same error when I try to log into the Teamviewer app on the Mac Mini.  I'm sure that's why I can't connect to it remotely (even though other devices see that it's "online".  Since that Teamviewer is not signed in, I cannot remotely connect to it.  

How do I get past this sign-in error.

EDIT--I poked around in the Teamviewer preferences on the Mini.    When I go to "General" and look at account assignment, it says "no assignment yet".  It did have the assignment before I started fiddling to solve my sign-in problem.  When I go to the Account tab, it won't let me put in a Display name, email or password.  Everything is grayed out in this tab and it won't let me type in the boxes.  I'm assuming this is because I'm not signed in on the Computer/Contacts window, but I'm not positive.  Which of these sections happens first.  My other computer (Macbook Pro) has this section filled out.

I'm running the most current version of Teamviewer and Mac OS Sierra.

Comments

  • topspeak
    topspeak Posts: 3

    Here was my SOLUTION: 

    After months of strife and toil HERE IS WHAT WORKED: 

    1. I uninstalled Malwarebytes. 

    2. I restarted my computer. 

    3. FINALLY I was able to log in 

  • waltherj
    waltherj Posts: 5

    Have been having this issue since updating to Version 13. At times when I try to connect to a person I help it says there is an unknown error then I click on connect a second time and it connects. Other times is says it can't connect to server when signing in and tells me to check internet connection. I had internet connection and was able to go to other sites with no problem. This morning I tried to come here from the help in TeamViewer and it said page not found then after clicking on try again it went through. Other times I just let it keep automatically retry after several times it finally connected. This will even happen when I don't close out TeamViewer.

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