Can't reinstall Teamviewer - "Rollback framework could not be initialized"

musicissilver
musicissilver Posts: 2 ✭✭
in General questions

PLEASE READ THE ENTIRE POST! I'VE ALREADY TRIED ALL SOLUTIONS CURRENTLY AVAILABLE ON THESE FORUMS.

I can't seem to reinstall Teamviewer after previously uninstalling it. The error says: "Rollback framework could not be initialized. Installation aborted!" I tried updating the .NET framework, and running the installer as administrator, but neither of those worked and there aren't any solutions online. I also tried deleting the folder: "C:\Users\**yourusernamehere**\AppData\Local\Temp\TeamViewer" to no avail. It deleted, but TeamViewer still won't install. If you have any ideas, let me know? Thanks.

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Comments

  • Giovanni
    Giovanni Posts: 49 [Former Staff]

    Dear @musicissilver

    This issue you described could be caused by corrupted registry keys left behind by a faulty installation, or a Windows update.

    Please try the following:

    -Remove any versions of TeamViewer via the add/remove programs option from Control Panel.

    -Go to Regedit: remove the full TeamViewer folders located in
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\]
    [HKEY_CURRENT_USER\SOFTWARE\]

    and if there the folder "TVInstallTemp" (also located in [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\] )

    -Also, please delete the entire TeamViewer folder located in %temp%

    -Restart the machine.

    -Disable all the Antivirus/security software

    -Reinstall a fresh copy of TeamViewer from our website and during the installation select "advance" and change the installation path from C:\Program Files (x86)\TeamViewer to C:\TeamViewer

    I hope this solves the issue.

    Giovanni

    Giovanni
    Senior Enterprise Solutions Engineer

  • Sextant
    Sextant Posts: 1

    I have the same problem, tried your suggested solution, but still didn't work. Thanks.

  • TimHL
    TimHL Posts: 1

    Running the installer when logged in with the Administrator accout on my PC worked.  Using right-click Run as Administrator when logged in as a non-Admin user always failed with the rollback framework error.

  • aldenbaker
    aldenbaker Posts: 1 ✭
    https://community.teamviewer.com/English/discussion/comment/80006#Comment_80006

    This was a solution for me on a Windows 7 laptop. I enabled the Windows 7 admin account using Ultimate Windows Tweaker. Many thanks for providing me with a solution!

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