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Posted by
Henagon

Cannot Control Mac Remotely

I have followed the instructions for controlling my Mac remotely (running TeamViewer 15.0.8397) since I have updated to Mac OS Catalina.  I am still unable to control this device remotely from any of my other devices.  I can login just fine, but am unable to click or type anything on the Mac.  All Screen Recording, Accessibility, Full Disk Access permissions align with the TeamViewer website instructions, but I still have no success.  I have shut down and restarted the TeamViewer app multiple times, as well as restarted the computer.  This is very frustrating as I heavily rely on TeamViewer as part of my daily workflow when traveling for work.

4 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Community Manager
Community Manager
Solution

Re: Cannot Control Mac Remotely

Hi @tennisdude516 @relbas 

Thanks for your posts.

Did you already see @MoreCoffees post about some TeamViewer/Catalina troubleshooting tips:  Re: TeamViewer is preparing for macOS Catalina

I hope the info helps you.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

4 Replies
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Posted by
Henagon

can not control remote computer only view

I can log in to remote computer and only to view it but I can not controll it 

The mouse doesn't do anything.

all acsess was allowed 

Highlighted
Posted by Community Manager
Community Manager
Solution

Re: Cannot Control Mac Remotely

Hi @tennisdude516 @relbas 

Thanks for your posts.

Did you already see @MoreCoffees post about some TeamViewer/Catalina troubleshooting tips:  Re: TeamViewer is preparing for macOS Catalina

I hope the info helps you.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

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Posted by
Henagon

Re: Cannot Control Mac Remotely

Thanks, @Esther!  I appreciate your help!

For others with this issue--I had tried that method with no success.  When TeamViewer was running I was unable to uncheck, so I quit TeamViewer and was still not able to uncheck.  I was able, however, to remove TeamViewer and TeamViewer_Desktop from the list under Accessibility with the "-" option. I then re-added TeamViewer from the Applications folder, and then checked TeamViewer_Desktop once the program ran again and populated the list.  Hope this helps someone else like it did me!

 

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Posted by
Henagon

Re: Cannot Control Mac Remotely

Worked for me too...