Cannot Install on OS X Catalina

pschach
pschach Posts: 5
in General questions

Hello TeamViewer,

I've purchased a new MacBook Pro and am unable to get TeamViewer installed. See screenshot please. 

I pulled the download off of TeamViewer's website, as well as a few alternative sites. I am an admin on this computer, and the only user. I am running OS X Catalina 10.15.6 on a MacBook Pro (16-inch, 2019)

Thanks!

Screen Shot 2020-09-16 at 22.37.10.png

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  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @pschach,

    Thank you for your message and welcome to the TeamViewer Community! ?

    Could you please try to use the following download link: TeamViewer for Mac

    The OS Catalina is compatible with the latest version, so you should not have any issue.

    Best regards

    Jean

    Community Manager

  • pschach
    pschach Posts: 5

    Hi Jean,

    I ran th install from the link again and received the same error message as above. 

    Also, something I noticed was that the disk image doesn't load an icon. I know it's probably irrelevant, but found it odd so I thought I would mention it. Screen Shot 2020-09-17 at 09.07.10.png

     

    thanks,

    Phil

  • pschach
    pschach Posts: 5

    I've now done all the software updates for the computer, ran disk utility repair, rebooted... no changes.

  • pschach
    pschach Posts: 5

    bump

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    @pschach this is fantastic news! Thank you for sharing your solution! ??

    Best regards

    Jean

    Community Manager

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