Cannot control on macOS Catalina

I followed these instrutions, all lights are green, still cannot control the machine:

 

https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-or-higher/ta-p/44699

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Comments

  • Vatsilidis
    Vatsilidis Posts: 655 ⭐Star⭐

    Hi @danteafk 

    What are you getting as an error that doesn't let you control your Mac remotely?

    Could you provide a screenshot with ID & password erased?

    What is the version of the MacOS and of the Teamviewer you are using?

    Best regards