Closing session also closes remote internet connection

Anita
Anita Posts: 5
in General questions

I use TeamViewer to access my mom's computer in another state. She is using Windows 7. We recently had to install Chrome as her browser since there is no longer support for IE 11. But I'm not sure if that is related to my problem. When I close the TeamViewer window this action also disconnects her connection, and then she has to sign in to Microsoft again (and she has a hard time remembering her password). This just started happening - I don't know if I inadvertently changed something and caused this problem myself! But before this week, when I closed out my TeamViewer window, her computer remained connected to the Internet and she was able to continue with her online activity. Can you help?

Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Anita

    Thank you for your message and sorry for the late reply.

    You can change this setting within the remote session toolbar or also directly in the TeamViewer options, so it does not close the Microsoft user session.

    You will find all the information you need in our Knowledge Base article here: X - Closing the session

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

Trustpilot

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