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Posted by
Henagon

Commercial Licence saying Free

We paid for a years licence in September and my account suddenly says 'Free' with no warning, explanation or communication.

3 Replies
3 Replies
Posted by Moderator Moderator
Moderator

Re: Commercial Licence saying Free

Hello @DClarkeFOM

Thank you for your message.

Update: As you mentioned, the issue is now resolved. We would like to apologize for the issue you had and for the long resolution time.

Best regards,

Jean

French Community Moderator

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Posted by Moderator Moderator
Moderator

Re: Commercial Licence saying Free

Hello @Centrius,

Thank you for your message.

You mentioned having this issue, too.

Your license is active - no issues in the background here. 🙌

You license might not be activated on your device.

To activate your license on your device, please follow this procedure:

  1. Download and install TeamViewer 9 on your device
  2. Open TeamViewer 9, go to Extras → Activate license and enter the license key which is on your TeamViewer invoice, then press OK.

Now, your license is activated on your device and the free license message should be gone. ✔

Note: With your license, you can only connect to TeamViewer version 8 and 9.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Posted by Moderator Moderator
Moderator

Re: Commercial Licence saying Free

Hello @ChrisEMS,

You also mentioned having the same issue.

I've check our database, and your license seem to be fine.
Are you still having issue? If yes, please let me know! 🙌

Many thanks in advance.

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!