Connecting TV to partner from USA to Norway
I am am TVing from a Win 10 laptop from USA to a Macbook in Norway for remote help and the other person leaves their TV open but when I go to connect about an hour later when I get home from work, it says the partner is not connected. Any ideas?
Thanks,
Andrew
Best Answer
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Hi @AM2121
It sounds like the remote device is going to sleep.
When a Device goes to sleep, it suspends all software and disconnects from the Internet.
This would mean you cannot connect with TeamViewer.I would recommend checking their power settings.
-Scotty
Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?8
Answers
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Hi @AM2121
It sounds like the remote device is going to sleep.
When a Device goes to sleep, it suspends all software and disconnects from the Internet.
This would mean you cannot connect with TeamViewer.I would recommend checking their power settings.
-Scotty
Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?8 -
Thank you so much for this advice/help Scotty. You are awesome. I will reach out to the other person and let her know.
Have a great day!
Respectfully,
Andrew
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Hey thanks for the solution0