Connection Issues on V15.3.8497
I have a customer that has been running TV V15.3.8497 and over the past several weeks (after they have activated a license) the service will randomly stop allowing remote connections. The error messages that come up vary from the standard "Unable to Connect - Please check your internet connection" to the "Proxy Server" errors. I have tried to reach out to Support via the 800 number but am told to submit a ticket to get this resolved. At this point my customer is looking at different remote access options and I would like to get this resolved before they cancel this subscription.
Comments
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Hi @Royce1
I would recommend you please, to completely uninstall the app from this pc following the way described here in this post, (also click to remove rettings) then reboot it and install a freshly downloaded version again?
I hope this will give a solution to the issue you are facing.
Best regards
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