Connection Issues on V15.3.8497

I have a customer that has been running TV V15.3.8497 and over the past several weeks (after they have activated a license) the service will randomly stop allowing remote connections. The error messages that come up vary from the standard "Unable to Connect - Please check your internet connection" to the "Proxy Server" errors. I have tried to reach out to Support via the 800 number but am told to submit a ticket to get this resolved. At this point my customer is looking at different remote access options and I would like to get this resolved before they cancel this subscription.

Comments

  • Vatsilidis
    Vatsilidis Posts: 655 ⭐Star⭐

    Hi @Royce1 

    I would recommend you please, to completely uninstall the app from this pc following the way described here in this post, (also click to remove rettings) then reboot it and install a freshly downloaded version again? 

    I hope this will give a solution to the issue you are facing.

    Best regards