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Connection To Team Viewer Drops Out

Every five minutes my connection to Team Viewer drops out for about 30 seconds. This started when I got a new router because I was told my old one went bad. The connection comes back with out me needing to re-sign in but like clockwork it drops out every five minutes. Not sure if there is a setting that needs to change or what. The connection didn't drop out like that with the old router. New Router: Arris NVG589 - Coroparate Account - WiFi Connection


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Re: Connection To Team Viewer Drops Out

I use TeamViewer to help an elderly friend across town. We both use Macs.

Lately, each time I disconnect after controlling his computer and his website, my friend gets logged out, and he has to login again. This confuses him (he's 98 years old).  

If I reconnect I can see the login screen and login.This didn't used to happen. How can I end our session without him getting logged out? Anybody know? I just tried various ways of ending the session, but each time I reconnected I see he gets logged out and needs to login again.

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Posted by Moderator Moderator

Re: Connection To Team Viewer Drops Out

Hi @DavidFrance,

Thank you for your post and welcome to our community.

Could you please check the settings in your remote session Toolbar > Actions > Lock Computer > Lock on session end? When checked, any connection ended from your device will lock the remote machine. If you wish to turn this off, un-check the option from the menu. For more information, please check out our KBA - All About the TeamViewer Remote Session Toolbar (Mac)  

I hope it would be helpful.

Kind regards,