Connection issue with computer via iPhone

Elijah77
Elijah77 Posts: 1
in General questions

Hi all, I’m having an issue of connecting to my computer from my phone. I saved the computer in my computer folder and was able to remote access via my phone by clicking it last night. Now when I click to log in it says wrong passcode, ive tried manually inputting the codes but it's not working. Any advice or pointers? I don't have access to my computer right now. 

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  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Elijah77,

    Thank you for your message and welcome in the TeamViewer Community! ?

    You might have set up a random password on your computer's TeamViewer. You need to make sure you have set up a permanent password, so you can access your computer anytime.

    We explain how to proceed in this Knowledge Base article right here: How to set up a permanent password 

    I hope this could help. ?

    Note: This has to be done on your computer. Without any access to your computer, there is no solution we can provide. 

    Best,

    Jean

    Community Manager

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