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Posted by
Photon

Connection issue with computer via iPhone

Hi all, I’m having an issue of connecting to my computer from my phone. I saved the computer in my computer folder and was able to remote access via my phone by clicking it last night. Now when I click to log in it says wrong passcode, ive tried manually inputting the codes but it's not working. Any advice or pointers? I don't have access to my computer right now. 

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: Connection issue with computer via iPhone

Hello @Elijah77,

Thank you for your message and welcome in the TeamViewer Community! 🙌

You might have set up a random password on your computer's TeamViewer. You need to make sure you have set up a permanent password, so you can access your computer anytime.

We explain how to proceed in this Knowledge Base article right here: How to set up a permanent password 

I hope this could help. 🍀

Note: This has to be done on your computer. Without any access to your computer, there is no solution we can provide. 

Best,

Jean

French Community Moderator

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