Custom TeamViewer Modules?

TeamCatanbri
TeamCatanbri Posts: 1 ✭
in General questions

I sent my father a link from my dashboard to install TeamViewer. He got it installed and I am able to connect. However, when I access his computer I get this popup box and though I have yet to be diconnected, if I do encounter something that takes a while I dont want to have to connect over and over again. 

Can anyone tell me what I have done wrong here?image.png

 

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  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    Hello @TeamCatanbri,

    Thank you for your message and welcome to the TeamViewer Community! ?

    He might have opened a custom TeamViewer module. Custom modules are only available for professional licenses.

    Make sure to send him a standard QuickSupport link like this one: https://download.teamviewer.com/download/TeamViewerQS.exe 

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

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