Easy Access was working... but now there is no suitable option to connect?

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michellepace
michellepace Posts: 12
in General questions

Hello,

I have been using TeamViewer easy access from my PC for the past 2 weeks to connect to all machines in the list below. Now this morning, I went to go and connect to (any) of these machines but (unless I am going mad) I do not see the option I usually use to connect.

ss.png

I can't use "Remote Control // prompt for confirmation" as there is nobody at any of these machines. And when I click on  "Remote Control // using password" I get the below message as once again there is nobody to confirm on the otherside. 

qq.png

How do I get remote access to my machines again where I have already setup "easy access" for my account?

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  • michellepace
    michellepace Posts: 12
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    Hi there. Does anyone have any suggestions for me on the above, please?

  • john_stark
    john_stark Posts: 0
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    hi

    i am using free license. i have 9 pc's i care for for family & friends. i just added another and i am now getting this same message popup. i have checked all settings. i have uninstalled/reinstalled. still same issue but only with newest pc. PLEASE HELP

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