Either your license or your partner's license is blocked

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mimi1255
mimi1255 Posts: 1
in General questions

Hello,


I get this error when I try to start a connection but we paid the invoice.

Could you help me please ?

thanks.

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  • AlenaC
    AlenaC Posts: 930 Moderator ☑
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    Hello @mimi1255 ,

    could you please send me in a private message your email and proof of payment (.pdf or .jpg)?

    Normally my colleagues from customer support take care of these cases but I can assist you in this case and forward it internally.

    Thanks in advance

    Best, Alena 

    Spanish Community Moderator :)

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