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Posted by
Henagon

How do I contact TeamViewer Support

Hi, I just want to email support to ask about a bill they sent me to see if it is genuine or not, but its soo hard to navigate this site.

I click on contact support, then it takes me to the forum, and so I do a search for the topic, its not found and then it asks me to contact support, so I click that again, then I click submit a ticket and then it takes me right back to the community forum again.

Am I missing a step here?

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: How do I contact TeamViewer Support

Hi @mpalmer22,

Thank you for your post and welcome to our community.

I'm sorry to hear about your negative experience and hope we can help with it.

With regards to the support ticket, you have to submit a ticket with your licensed account, if you have not activated your license into the account, it comes to the community page. Please read this article for more information: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

In this situation, please call our support team instead of raising a ticket.

Best regards,

Fiona