How to install TeamViewer on Windows 7, 8 and 10
Ticket number #3196721
I am unable to set up TeamViewer onto my PC. when I begin to install it I get a message 'Rollback Framework failed to initialise' Please send me help on what to do to fix this problem.
Best Answer
-
Hi!
I know you have already received a response elsewhere, but I wanted to post the answer given to you for others.
Anyone experiencing this issue, can you please follow the below instructions?
-Please remember never to follow instructions you don't understand.-
-Please be careful when editing anything in AppData or when editing registries-
-All instructions are at the users own risk, a mistake can cause a lot of problems so BE SURE!-1) Completely uninstall TeamViewer. Go to Control Panel>Programs and
Features>Uninstall or change Program>Teamviewer>UninstallMake sure you check the option “Remove settings".
2) Hold down the Windows key on the keyboard and press the R key. This
will open the Run box.
Type %appdata% and hit enter. Alternatively, type %localappdata% for local
app data. That will open the Application Data folder.
Normally the folders are present in:
C:\Users\{user name}\AppData\Roaming
C:\Users\{user name}\AppData\Local
Delete all folders with TeamViewer name.
3) In Windows search field type "regedit" command and press Enter.
Open path:(for 32 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\ and delete TeamViewer folder.
(for 64 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node and delete TeamViewer folder."
Restart your PC.
3) Download the latest version from our website and install it again.
https://www.teamviewer.com/en/download/windows/Have a good one!
-ScottySenior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?6
Answers
-
Hi!
I know you have already received a response elsewhere, but I wanted to post the answer given to you for others.
Anyone experiencing this issue, can you please follow the below instructions?
-Please remember never to follow instructions you don't understand.-
-Please be careful when editing anything in AppData or when editing registries-
-All instructions are at the users own risk, a mistake can cause a lot of problems so BE SURE!-1) Completely uninstall TeamViewer. Go to Control Panel>Programs and
Features>Uninstall or change Program>Teamviewer>UninstallMake sure you check the option “Remove settings".
2) Hold down the Windows key on the keyboard and press the R key. This
will open the Run box.
Type %appdata% and hit enter. Alternatively, type %localappdata% for local
app data. That will open the Application Data folder.
Normally the folders are present in:
C:\Users\{user name}\AppData\Roaming
C:\Users\{user name}\AppData\Local
Delete all folders with TeamViewer name.
3) In Windows search field type "regedit" command and press Enter.
Open path:(for 32 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\ and delete TeamViewer folder.
(for 64 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node and delete TeamViewer folder."
Restart your PC.
3) Download the latest version from our website and install it again.
https://www.teamviewer.com/en/download/windows/Have a good one!
-ScottySenior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?6 -
I can't seem to get the installation to work at all. I keep getting the "rollback framework" error. I followed all the pervious suggestions, it didn't work.
It errors out when I select to install it with the "current user" option but it won't let me select the "run the program as the following user:". Every time I put in my PC user name and password it tells me it's incorrect.
I'm the only user on my PC and I am logged in as the administrator so what else could be causing this issue?
0 -
The MUCH easier way to install on win 10 is:
-Right-click on the downloaded file and click Run As Administrator
It will install simply
Its that that simple..
Have a nice day
@Scotty wrote:
Hi!
I know you have already received a response elsewhere, but I wanted to post the answer given to you for others.
Anyone experiencing this issue, can you please follow the below instructions?
-Please remember never to follow instructions you don't understand.-
-Please be careful when editing anything in AppData or when editing registries-
-All instructions are at the users own risk, a mistake can cause a lot of problems so BE SURE!-1) Completely uninstall TeamViewer. Go to Control Panel>Programs and
Features>Uninstall or change Program>Teamviewer>UninstallMake sure you check the option “Remove settings".
2) Hold down the Windows key on the keyboard and press the R key. This
will open the Run box.
Type %appdata% and hit enter. Alternatively, type %localappdata% for local
app data. That will open the Application Data folder.
Normally the folders are present in:
C:\Users\{user name}\AppData\Roaming
C:\Users\{user name}\AppData\Local
Delete all folders with TeamViewer name.
3) In Windows search field type "regedit" command and press Enter.
Open path:(for 32 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\ and delete TeamViewer folder.
(for 64 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node and delete TeamViewer folder."
Restart your PC.
3) Download the latest version from our website and install it again.
https://www.teamviewer.com/en/download/windows/Have a good one!
-Scotty0 -
Hi Scotty,
My install of Teamviewer was working well yesterday and now it won't work at all. When I click the Teamviewer shortcut the following message comes up:
Windows cannot find C:\Program Files (x86)\TeamViewer\TeamViewer.exe. Make sure youhave typed the name correctly, then try again.
TeamViewer is in that location.......
0