I can not cancel my subscription.

This is the biggest scam ever!!!! I tried to cancle before my renewal I was told by chat to contact a 1800 number which i did. I stayed on hold for 40 mintues and I was rudly told to email sales to cancle my order. This is the response i recieved to my email.

Unfortunately, we are unable to process your request for cancellation. You can view our End-User License Agreement (“EULA”) by clicking on the link: https://www.teamviewer.com/en-us/eula/ (See the section 13.1 of the agreement).

"Unless otherwise specified in the Order, the Contract has an initial term of twelve (12) months (“Initial Term”) and shall subsequently be renewed automatically for additional periods of twelve (12) months (each a “Renewal Term”), unless either party notifies the other party no less than twenty-eight (28) days prior to the end of the Initial Term or any Renewal Term that it has elected not to renew the Contract."

As your request was sent outside of the contractual renewal period, cancellation is not permitted. Please note this subscription will renew again automatically unless notice is given at least 28 days prior to the end of the active term.

We appreciate your business. Please let us know if you have any additional questions or concerns.

Have a great day!

Kind regards, 

I do not even konw how much I am paying for the renewal because it is very unclear.

I just had the same thing happen to me - my current trem doesn't expire until July 16th, and I sent them an email saying that I do not want to renew it.

Even though I am requesting non-renewal a week before it will hit, they sent me the same **bleep** respionse saying that I needed to tell them 28 days in advance.

This is a terrible company - I will be sure to tell everyione that I know not to use them.

Aside from the ridiculously high price that they are now charging, it is crazy for them to refuse to cancel a "future" service.

I can understand them not allowing cancellation of a currently in service subscription, but to refuse to cancel something that has not even started yet is grossly unfair.

Clearly, they have a boilerplate response for each level of cancellation request - here is what I received yesterday - notice the only diference is in the license date:

CGJR:

I don't know where you are located, but in New York State, there is a law that makes the autorenewal clause unenforceable under certain circumstatnces. (I informed them of this, in each of my cancellation requests, but they just kept ignoring it and sending out their various boilerplate responses, based on the level of my cancellation requests.

This is what I sent them in my emails, which they just ignored when responding to me:

This is really good information thank you!! Illinois has a similar act which they clearly do not abide by. The renewal notice that teamviewer sent out does not state that is must be cancled within 28 days and it does not identify where or how to obtain information about the renewal. 

(b) Any person, firm, partnership, association, or corporation that sells or offers to sell any products or services to a consumer pursuant to a contract, where such contract term is a specified term of 12 months or more, and where such contract automatically renews for a specified term of more than one month unless the consumer cancels the contract, shall notify the consumer in writing of the automatic renewal. Written notice shall be provided to the consumer no less than 30 days and no more than 60 days before the cancellation deadline pursuant to the automatic renewal clause. Such written notice shall disclose clearly and conspicuously:

(i) that unless the consumer cancels the contract itwill automatically renew;

and

(ii) where the consumer can obtain details of theautomatic renewal provision and cancellation procedure (for example, by contacting the business at a specified telephone number or address or by referring to the contract).

After continuous emails back and forth, continuing to plead my case that their autorenewal was unenforceable under NYS law, and the fact that a different company was offering me a license for up to 10 computers for substantially less that what TeamViewer charges me for 3 computers, I then received the following message from the "sales team":

It would cost more to retain an attorney than the renewal price.

However, I use Amex Platinum to pay my bills, so it will be very easy to tell Amex to disallow the charge, and then they will make the vendor explain why they believe that the payment should be allowed, before charging my account..

I have fully documented all of the emails back and forth, so I have no doubt that Amex will take my side.

So, they removed the info about the discount and the price from my response.

Evidently, the pricing is a big secret - are they offering different deals to each person?

Attention to the Community Board Moderator:

Why are you folks so afraid of letting your customers have an honest discussion about your company's policies?

The most unethical company I have ever dealt with.  I trusted them but with no reminder of their 28 day contract clause they state, no cancellation is possible.

Pretty tough in these days of Corona Virus when most of us are out of work!

I am facing a similar problem. I tried to follow the instruction given in one ticket, but there I am not able to see my subscription.

Please provide any email or contact details where I can contact and cancel my subscription.

Dear Natascha,

I want to cancel our subscription and i am trying to do it since 2 weeks ago. I tried by email to the sales department, i made a contact to portuguese phone number and they said that we had to contact another number, in english.

I need to know if a can cancel our team viewer subscription by e-mail and to what e-mail we have to send? Can you help me, please?

Thanks in advance. 

Carlos Antunes - **Please Do Not Post Email Addresses**

Indeed, does any one here can cancel the subscription after the 28-day period? It is absurb.