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Posted by
Henagon

Immediate refund requested

I've identified in my credit card bill a purchase of Teamviewer license, but I'm a free user and don't have any license linked to my user. This payment was done through Ebanx.
Please, teamviewer team, this is the only channel that I got to reach out you, once I'm not able to open a ticket being a free user. I'm complaining an immediate refund for this terrible mistake.

2 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Community Manager
Community Manager
Solution

Re: Immediate refund requested

Hi @Scarllosr

If you receive an invoice from TeamViewer and you want to cancel your order, you´ll have to contact our Sales department directly.

As a license owner, you can submit a ticket here or give our Sales department a call. The Community can not cancel an order for you.

Thank you for your understanding.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

2 Replies
Highlighted
Posted by Community Manager
Community Manager
Solution

Re: Immediate refund requested

Hi @Scarllosr

If you receive an invoice from TeamViewer and you want to cancel your order, you´ll have to contact our Sales department directly.

As a license owner, you can submit a ticket here or give our Sales department a call. The Community can not cancel an order for you.

Thank you for your understanding.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

View solution in original post

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Posted by
Photon

Re: Immediate refund requested

I was googling about this because I had the exact same problem. Did you managed to solve it?