Highlighted
Posted by
Photon

Invoice R00138086

 I have an issue with the invoice R00138086 (customer account 20403235). Our VAT specialist cannot accept it as it includes VAT tax amount. He says that the invoice should not have any VAT on it as it is subject to reverse charge  and we will self-account for the VAT.

Could you please send us invoice without taxes? We will then process it and pay as soon as possible.

2 Replies
2 Replies
Highlighted
Posted by Community Manager
Community Manager

Re: Invoice R00138086

HI @KarolBell 

Thanks a lot for your post.

This is a topic that can not be resolved by the community as it is about your individual license/contract.

I need to ask you to contact our service team directly for assistance: How to submit a ticket 

Thank you,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.

Highlighted
Posted by
Henagon

Re: Invoice R00138086

Hi Karol. I have the same issue, but don't seem to have a reply from Esther. Did you get a resolution? Thanks, Allan