Lack of confirmation email, log in problem.
My problem is that I reinstalled (set up again) my windows 7 and the teamviewer program. I tried to log in to teamviewer program with my account (email address and password) but I couldn't because I haven't got the confirmation email from teamviewer .
I know my password and I can use my account on my phone but not my pc.
I checked. It is NOT in Spam.
Thank you!
[E-Mail address removed]
Best Answer
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Hi @Christmas5
There is something you can do to alleviate some of the burden that comes with the trusted devices feature: Simply activate the 2 factor authentication for your TeamViewer account. This will let you bypass the trusted device process, while maintaining the same level of security.
I hope, this info is helpful.
Best,
Former Community Manager
5
Answers
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I have helped dozens of co-workers setup accounts, and I have seen the same problem on a few. The email eventualy gets delivered, but by then it is too old. A new email needs to be sent.
Everyone eventualy got in. Try again the next day.
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Erlier I met with what you said but now I can't get it at all. Unfortunately I still not get the confirmation email at all.
I had to reinstall my windows several times. Is the confirmation email sending limitated ?? How can be this account problem solved???0 -
I'm trying to sign in every day since 12 days before.0
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I've created an other account an the teamviewer sending the confirmation emails for that but NOT for this older account.
Is there any confirmation email or log in limitations? How can I reset these?0 -
Hi @Christmas5
There is something you can do to alleviate some of the burden that comes with the trusted devices feature: Simply activate the 2 factor authentication for your TeamViewer account. This will let you bypass the trusted device process, while maintaining the same level of security.
I hope, this info is helpful.
Best,
Former Community Manager
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Dear Esther !
Thank you for your answer !
I've activated the 2 factors authentication.
Now what else should I do?
Can I try to log in now from the PC what was Inpossible since 08. January 2017. ???
Christmas0 -
Hi @Christmas5,
Yes, please give it a try :-)
I would be very happy, if you could post an update about your success afterwards.
Former Community Manager
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Thank you very much Esther !
This 2 factors authentication works !
I still don't know the reason of the problem but this method solved my problem :-)
Thank you !
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Why do you have to use 2 factor authentication? Can't you get your email system, right without having to force users to use this method?
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How do you login without confirming your email first to even enable two factor authentication?
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Hello @LaKaroT,
Thank you for your message.
The trusted device e-mail confirmation is the default login system (only for devices that have not been confirmed yet).
The only way to deactivate these is to enable two-factor authentication.
If you want to avoid confirming the device, you need to log into your account from an already trusted device and activate two-factor authentication from there.
I hope this could help.
Jean
Community Manager
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Dear Esther,
same issue here. My initial account is **Please do not post TeamViewer IDs**@qq.com. The confirmation email just arrive so late that it's invalid then. And I don't have a device which is trusted to enable 2FA. Any other solution? Please help. Thank you so much!
Mango
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