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Posted by
Digon

License Block

Hello,

We cannot login in remote computer because teamviewer license are block it. The payment of bill [removed by moderator] was done yesterday. It is possible to active the account please. I could send a copy of payment by mail.

Regards

10 Replies
1 Accepted Solution

Accepted Solutions
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Posted by
Digon
Solution

Re: License Block

Bingooooo, thanks a lot.

Regards.

View solution in original post

10 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: License Block

Hello @murive

Thank you for your message. 🙌

Your license will be automatically reactivated once the payment has reached our bank accounts. It might take up to 2-3 working days the time the payment is processed by the banks.

If you need any further information, please let me know. ✌

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Digon

Re: License Block

Hi Jeank,

One week later im still same issue. License is continuos blocked.

What do you recomende me.

Regards

Highlighted
Posted by Moderator Moderator
Moderator

Re: License Block

Hello @murive

Thank you for your message. 🙌

I refreshed your license - could you please try again and tell me if it's working now? 🔍

We are sorry for the inconveniences caused. 🙏

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Digon

Re: License Block

Hi Jeank,

Same problem.See attach file

Error.jpg

 

Highlighted
Posted by Moderator Moderator
Moderator

Re: License Block

@murive Could you please log out and log in again, and try again?

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Digon

Re: License Block

Same error, license blocked.

For your information, bill number is **Please Do Not Post Personal Information**. Pay date 03/03/2020

Regards

Highlighted
Posted by Moderator Moderator
Moderator

Re: License Block

@murive,

Now it should work (for real...).

Could you please log out and log in again, and try again? 🙏

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Digon

Re: License Block

Hi Jeank, i´m so sorry but we continuos with the same problems. License blocked

Regards.

Highlighted
Posted by Moderator Moderator
Moderator

Re: License Block

@murive We found the root issue. 🔍

Could you please try again and let us know?

Very sorry for the long back-and-forth...🙏

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Highlighted
Posted by
Digon
Solution

Re: License Block

Bingooooo, thanks a lot.

Regards.

View solution in original post