License Block

murive
murive Posts: 7
in General questions

Hello,

We cannot login in remote computer because teamviewer license are block it. The payment of bill [removed by moderator] was done yesterday. It is possible to active the account please. I could send a copy of payment by mail.

Regards

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Answers

  • JeanK
    JeanK Posts: 6,983 Community Manager 🌍

    Hello @murive

    Thank you for your message. ?

    Your license will be automatically reactivated once the payment has reached our bank accounts. It might take up to 2-3 working days the time the payment is processed by the banks.

    If you need any further information, please let me know. ✌

    Best,

    Jean

    Community Manager

  • murive
    murive Posts: 7

    Hi Jeank,

    One week later im still same issue. License is continuos blocked.

    What do you recomende me.

    Regards

  • JeanK
    JeanK Posts: 6,983 Community Manager 🌍

    Hello @murive

    Thank you for your message. ?

    I refreshed your license - could you please try again and tell me if it's working now? ?

    We are sorry for the inconveniences caused. ?

    Best,

    Jean

    Community Manager

  • murive
    murive Posts: 7

    Hi Jeank,

    Same problem.See attach file

    Error.jpg

     

  • JeanK
    JeanK Posts: 6,983 Community Manager 🌍

    @murive Could you please log out and log in again, and try again?

    Best,

    Jean

    Community Manager

  • murive
    murive Posts: 7

    Same error, license blocked.

    For your information, bill number is **Please Do Not Post Personal Information**. Pay date 03/03/2020

    Regards

  • JeanK
    JeanK Posts: 6,983 Community Manager 🌍

    @murive,

    Now it should work (for real...).

    Could you please log out and log in again, and try again? ?

    Best,

    Jean

    Community Manager

  • murive
    murive Posts: 7

    Hi Jeank, i´m so sorry but we continuos with the same problems. License blocked

    Regards.

  • JeanK
    JeanK Posts: 6,983 Community Manager 🌍

    @murive We found the root issue. ?

    Could you please try again and let us know?

    Very sorry for the long back-and-forth...?

    Best,

    Jean

    Community Manager

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