Highlighted
Posted by
Henagon

License is already activated on another company

HI !

We have a premium account and I want to start adding users through Management Console UserManagement. But it seems I first need to a company profile. 

But when I try to add a company profile I get the error message "License is already activated on another company". But I don't know to which company profile my account belongs since somebody else bought the license.

So how can I know to which company profile my license belongs ?

 

 

1 Reply
1 Reply
Highlighted
Posted by Community Manager
Community Manager

Re: License is already activated on another company

HI @bereuter01 

Thanks for your question!

The easiest way would be to get in contact with your IT department or the department using TeamViewer the most. They might be able to add you to the company profile.

Would that work for you?

Thanks and best,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started