License reactivating after Windows upgrade

Hello,

I have business account of Teamviewer 13. I have some available device changes I thinh it was 10 after purchase). But after Windows upgrade I am always notified that I have to activate this computer - so I have to deactivate device and activate it again, but number of possible device changes is decreased. For now I have no problem, but after few new upgrades I will have the problem. Could somebody help me with it?

Many thanks.

Lukas

Best Answer

Answers

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi gophercze,

    Can you please check if the TeamViewer ID on the machine changes? Let me know if this is the case!

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
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  • gophercze
    gophercze Posts: 2

    Yes, TeamViewer ID has changed.