Mac: Connection to partner denied, because remote TeamViewer is not visible
After TeamViewer crashes I am unable to connect to remote computer.
Here's my log file:
31.05 01:11:00,125: Version: 14.0.1
31.05 01:11:00,126: Sandbox: remote
31.05 01:11:00,126: SysLanguage: en
31.05 01:11:00,126: VarLanguage: en
31.05 01:11:00,127: Flash Player: PlugIn (WIN 32,0,0,156)
31.05 01:11:00,130: UseLanguage: en
31.05 01:11:00,130: UseLanguage: en
31.05 01:11:00,138: TeamViewer hasPassword: false
31.05 01:11:00,487: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
31.05 01:11:00,512: PingThread: TCP-Ping ping3.teamviewer.com ok
31.05 01:11:01,632: ExternalConnect id=XXXXXXXXXXX
31.05 01:11:01,636: CT connect XXXXXXXXX masterURL: master.teamviewer.com, sandbox = remote
31.05 01:11:01,657: MC.requestRoute(XXXXXXXXXX)
31.05 01:11:01,658: MC.sendMasterCommand text=F=RequestRoute2&ID1=777&Client=TV&ID2=XXXXXXXXX&SA_AccountID=XXXXXXXX&SA_PasswordMD5HashBase64Encoded=&SA_SessionSecret=XXXXXXXX&V=14.0.1&OS=Flash
31.05 01:11:01,660: MC.socket mode = TCP, MasterURL:master.teamviewer.com
31.05 01:11:01,661: MC.connect: master4.teamviewer.com
31.05 01:11:01,737: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
31.05 01:11:01,737: MC.connectHandler: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
31.05 01:11:01,774: MC.requestRouteResponse: CONNECT@XXXXXXXXX.teamviewer.com_eQBwZWCRGNdjhP0A_eQBwZWCRGNdjhP0A
31.05 01:11:01,778: CT init socket: TCP
31.05 01:11:01,845: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
31.05 01:11:01,846: CT.connectHandler: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
31.05 01:11:01,852: Browser name: Netscape
31.05 01:11:02,390: CMD_IDENTIFY id=XXXXXXXX ver=2.41
31.05 01:11:02,915: CMD_CONFIRMENCRYPTION: encryption confirmed
31.05 01:11:02,915: Started resendrequest timer
31.05 01:11:02,922: Login::SendRequestToConsole(): url=https://login.teamviewer.com/connect/RequestLoginTokenSignature
31.05 01:11:02,995: Remote Version: TV 014.001
31.05 01:11:04,427: checkFirstPacket ok, m_LastReceivedPacketID =2
31.05 01:11:05,926: might have missed packets-> requestResendPackets()
31.05 01:11:05,927: requesting to resend packets 3-3
31.05 01:11:08,940: might have missed packets-> requestResendPackets()
31.05 01:11:08,940: requesting to resend packets 3-3
31.05 01:11:09,387: ConnectionThreadEvent fatal error: Authentication rejected
31.05 01:11:09,391: ConnectionThread closed
31.05 01:11:09,391: ClientGUID:
31.05 01:11:09,391: m_ComSessionAfterEnding: false
31.05 01:11:09,391: m_connectionAlready Suceeded: false
31.05 01:11:09,392: CT.closeHandler: null
31.05 01:11:09,409: Connection to partner denied, because remote TeamViewer is not visible
Is there a way to restart TeamViewer at the remote computer. This problem frequently occurs with Mac clients.
Best regards
