Hi, I was looking for a solution to support my elderly parent's Android tablet remotely from a PC. Obviously my choice turned to TeamViewer, but was really disappointed.
It turns out that the remote support feature was not compatible with my parents' Android tablet. It seems that TeamViewer maintains a list of specific devices that this feature works on.
Next thing I did was install AirDroid and with a few clicks, it gave me exactly what I was looking for. AirDroid may not have all the bells and whistles of a TeamViewer, but it is really enough for my use case.
If I had one advice to the dev team, it would be not to be too restrictive on the list of Android devices where this feature is supported, otherwise prospects like me immediately try something else.