No teamviewer ID after reboot

davynhs
davynhs Posts: 2
in General questions

Hi everyone,

We have in our company a rugged toshiba. It has 2 internal network cards and one wifi.

In the past everything worked smoothly, but 2 weeks ago we found out we didn't receive any ID (so we could not connect remotely anymore).

Tried everything, uninstalled and installed latest version again.

Tried with version 14 and 13.

Same strange thing: it gets an ID when you installed version and once you reboot, it stays empty (green dot - connected and correctly connect to internet).

Anyone has got an idea how to resolve this?

Thanks,

Davy

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  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍

    Hello @davynhs

    Thank you for your message and welcome to the TeamViewer Community! ?

    Last Friday, we were facing little connectivity issues that have been resolved by now.

    Can you confirm that everything is working again?

    Best regards

    Jean

    Community Manager

  • davynhs
    davynhs Posts: 2

    Hi JeanK,

     

    Still same issue, it started a few weeks back..so nothing to do with your outage..

     

    Cheers,

    Davy

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