We have in our company a rugged toshiba. It has 2 internal network cards and one wifi.
In the past everything worked smoothly, but 2 weeks ago we found out we didn't receive any ID (so we could not connect remotely anymore).
Tried everything, uninstalled and installed latest version again.
Tried with version 14 and 13.
Same strange thing: it gets an ID when you installed version and once you reboot, it stays empty (green dot - connected and correctly connect to internet).
Anyone has got an idea how to resolve this?
Thank you for your message and welcome to the TeamViewer Community! 🙌
Last Friday, we were facing little connectivity issues that have been resolved by now.
Can you confirm that everything is working again?