Paid invoice, but teamviewer block

Natalja777
Natalja777 Posts: 1
in General questions

Hello,

 I am very frustrated as I don't get to use my account properly. I bought a license but my account shows overdue invoice. But I paid already in May. I need to get access to a computer but it keeps kicking me out, asking me to paid.

 

 

 

Comments

  • yaqoosh1
    yaqoosh1 Posts: 1 ✭

    I have same situation, I have paid via Paypal around 5 hours ago and still my account is blocked.

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @yaqoosh1 ,

    Thank you for your post.

    It seems that your license has been activated.

    In order to use your license, please activate your license into your TeamViewer account.

    Hope this will be helpful.

    Kind regards,
    Yuri

    Former Japanese Community Moderator
  • GabrielaODS
    GabrielaODS Posts: 2

    Hi, 

    I'm having exactly the same issue, I paid the invoice in April and have been using Teamviewer without any issue until today. It's very frustrating and would like to receive help asap, please because of a big deadline and have no posilbility to go to work due to the quarantine

    I even tried to pay the invoice but get answer that there's no payment due for this invoice!

    PIC.JPG

  • GabrielaODS
    GabrielaODS Posts: 2

    I fixed it!  For the people who has the same issues, I just went back to the mail that you received to activate the license, just redo it all, follow the steps and that will do the trick. ;-)

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