Purchased a business license but account is still set as free

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Lee93
Lee93 Posts: 1
in General questions

Hi,

My company purchased a business license but when I created and validated my account to sign up with my account from the activation link it is still showing as free. This is 2 days on now. I also can't find anywhere to actually open a support ticket.

Any help would be appreciated.

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  • AJ-Q8
    AJ-Q8 Posts: 4 ✭✭
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    It is unfortunate that it is this complicated to activate the license that I had to log into this forum and find someone with the exact same issue with a post 32minutes old.

  • KarlaR
    KarlaR Posts: 160 [Former Staff]
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    Hi @Lee93 

    Thank you for your message and welcome to the community  ?

    There can be 2 possible reasons why your account is still showing as a free account:

    1. Your license is not activated on your TeamViewer account

    2. You are not logged in with your licensed account. Maybe you are connected with a different account that has no license activated?

    I will share with you the step by step of How to activate your TeamViewer License: and also if you needed, the direct link for our Customer Support, there our Team will be happy to assist you.

     I hope this information was useful. ?

    Greetings,

    Karla 

    Spanish Community Moderator
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