Purchased teamviewer saying free

Purchased teamviewer and paid on the 26/6/2018. Recieved a conformation with and activation link. Activated account and upgraded, now after 2 days its back to saying I have a free account and will the activation says invalid product key? Still yet to recieve invoice from Teamviewer, need to get this resolved as it boots me out of sessions after 45 seconds.

Comments

  • Reyhan
    Reyhan Posts: 269 Staff member 🤠

    Dear @PressBM

    Thank you for your post. You've probably not signed in with your licensed account.

    Please sign in with your TeamViewer account credentials in your computer & contact list.

    After logg in your license will be recognized on your local TeamViewer.

    For more information please click here

    Best regards.
    Reyhan

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
  • PressBM
    PressBM Posts: 3

    I appears they applied my recent payment to a 2 year old invoice that was in their system. Making my recent purchase expired as of date 12/2017.  Not sure why but have an open ticket to find answers.