Quick support on Samsung tab pro not supported
Galaxy tab 10 pro running on Android 7
Screen sharing not supported.
Any idea?
Regards, Paul
Best Answer
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I assume it may be due to the LineageOS not being supported. However, I've only used it on a few different stock Android devices. Hopefully someone else more experienced with Android devices can chime in to help.
TeamViewer user since version 6 (2010). We used other remote software programs (TVNC UVNC PCAny) for many years before.5
Answers
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Android 7.1.2
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Hello @pmeijers ,
Along with the base QuickSupport app: https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.market you will also need to install this add-on: https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.samsung the base app should alert you to install this if it's not already installed.
Also, Knox, Samsung's security platform, must be activated.
More information can be found here in the community. This article also has a Universal add-on which in some case will fix issues.
Hope this helps. If not, do you have any more details?
-Cheers!
TeamViewer user since version 6 (2010). We used other remote software programs (TVNC UVNC PCAny) for many years before.0 -
I assume it may be due to the LineageOS not being supported. However, I've only used it on a few different stock Android devices. Hopefully someone else more experienced with Android devices can chime in to help.
TeamViewer user since version 6 (2010). We used other remote software programs (TVNC UVNC PCAny) for many years before.5
