I support a number of people who have difficulty using computers,
I have been using GoToAssit, but often would spend the first 15 minutes helping my client start the session. So I have made the switch to TeamViewer.and want to know the easiest way to start a remote access TmV session.
Note...I do NOT want to set up unattended sessions. I much prefer having THEM initiate the session.
What would you suggest for both the initial session and subsequent sessions.?
I believe the fastest method that meets your needs is the use of a QuickSupport module.
Here you can find the description of this tool.
Here the complete manual (version 12) of TeamViewer: on page 89 the use of the module, obviously customizable with the logo of your company.
Yes...thanks. Of course the trick is to get the QuickSupport module installed on the client's PC.
I have found that sending them the unique link created by the module in the body of an email works OK. BUT....the initial download is VERY slow. Usually 2 minutes for a 14MB file.
One the module is run the first time, the SOS button is installed and it is fast after that.