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Posted by
Henagon

Simpliest way to start remote session?

I support a number of people who have difficulty using computers, 

I have been using  GoToAssit, but often would spend the first 15 minutes helping my client start the session. So  I have made the switch to TeamViewer.and want to know the easiest way to start a remote access TmV session.

Note...I do NOT want to set up unattended sessions. I much prefer having THEM initiate the session. 

What would you suggest for both the initial session and subsequent sessions.?

2 Replies
2 Replies
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Posted by TeamViewer Star
TeamViewer Star

Re: Simpliest way to start remote session?

Hi @issaquah

I believe the fastest method that meets your needs is the use of a QuickSupport module.

Here you can find the description of this tool.

Here the complete manual (version 12) of TeamViewer: on page 89 the use of the module, obviously customizable with the logo of your company.

Regards

Domenico Langone
MCSD: App Builder
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Posted by
Henagon

Re: Simpliest way to start remote session?

Yes...thanks. Of course the trick is to get the QuickSupport module installed on the client's PC.

I have found that sending them the unique link created by the module in the body of an email works OK. BUT....the initial download is VERY slow. Usually 2 minutes for a 14MB file. 

One the module is run the first time, the SOS button is installed and it is fast after that.