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Posted by
Photon

Software not recognising I bought a license

Hey,

I was not able to submit a ticket to Teamviewer, because the "submit a ticket" link directed me to the community forum. So here I am...

Basically if you see the screenshot, the problem is I already bought the license, so does that mean I need to do anything until the system recognises an update?

Thanks,

B&HScreen Shot 2020-08-08 at 10.32.56 am.png

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: Software not recognising I bought a license

Hi @bandh,

Thank you for your post and hope we can help with it.

Your account will remain as a free account if you don't activate it with the license purchased. To appropriately activate your account, please kindly check out - How to activate your Remote Access License.

With regards to the support ticket, you have to submit a ticket with your licensed account, if you have not activated your license into the account, it comes to the community page. Please read this article for more information: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

I hope this clarifies it for you.

Best regards,

Fiona