Startup Screen Does not Display ID and Password

AndrewRMorris
AndrewRMorris Posts: 4
in General questions

When I start up teamviewer I see a window with my ID and password on the left, some tabs on the left hand navigation and top navigation with "connection", "extras", "Help" and "feedback". I am using a free license.

I was trying to help a colleague of mine on his computer at home and I instructed himt o download the software as I have done for other people multiple times. However when he starts up his teamviewer, his window looks very different. FIrst of all he was forced to sign in (I usually do not). His screen looks like this screenshot below. No ID or password for me to enter, and no topline navigation or tabs on the side. Just this "Computers and Contacts" area on the right. Any idea why this looks different than every other instance of teamviewer I have seen and how to get ID and Password to display so I can help him with his computer issue?

Teamviewer 1 Capture.JPG

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  • WashingtonJamse
    WashingtonJamse Posts: 1
    @AndrewRMorris wrote:

    When I start up teamviewer I see a window with my ID and password on the left, some tabs on the left hand navigation and top navigation with "connection", "extras", "Help" and "feedback". I am using a free license.

    I was trying to help a colleague of mine on his computer at home and I instructed himt o download the software as I have done for other people multiple times. However when he starts up his teamviewer, his window looks very different. FIrst of all he was forced to sign in (I usually do not). His screen looks like this screenshot below. No ID or password for me to enter into liteblue, and no topline navigation or tabs on the side. Just this "Computers and Contacts" area on the right. Any idea why this looks different than every other instance of teamviewer I have seen and how to get ID and Password to display so I can help him with his computer issue?

    Teamviewer 1 Capture.JPG

    I am facing this issue in trail version, how to solve this?

  • AndrewRMorris
    AndrewRMorris Posts: 4

    Anyone with any insight on this?

  • AndrewRMorris
    AndrewRMorris Posts: 4

    Anyone??

  • AndrewRMorris
    AndrewRMorris Posts: 4

    Please?

    @Itsupport @support @TeamViewer @teamview 

  • Vatsilidis
    Vatsilidis Posts: 655 ⭐Star⭐

    Hi @AndrewRMorris 

    Please accept my apologies for the delayed answer.

    My suggestion on this is to:

    • Please uninstall the app and during this procedure remove also the configuration files (just check the corresponding box).
    • Reboot the computer.
    • Install the latest version of the app and see if solved.

    I hope this to solve this issue.

    Best regards

Trustpilot

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