Stuck on "connecting" after recent version update

aquaz
aquaz Posts: 1
in General questions

I updated to the latest version of TeamViewer 14 (version: 14.0.13880) on both computers, but now when I try to connect, it just gets stuck on "connecting..." and nothing happens. Anyone have any ideas?

Comments

  • Ceyarrecks
    Ceyarrecks Posts: 3
    indeed. also, using v7.x was just about to connect, seen target's desktop for a second, which then the image locked-up, and then ... "Teamviewer is attempting to reconnect;" relaunching TeamViewer results in Connecting,...
  • Ceyarrecks
    Ceyarrecks Posts: 3
    which rises a pertinent question: Exactly what protocols and ports does TeamViewer(s) use in their connection? To assure firewalls are not inadvertently configured to block TeamViewer remote sessions.
  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi All,

    Thank you for posting.

    With regards to the connectivity issue you mentioned, it might be related to the outage last Friday. (16th of Nov 2018)

    A subset of our users were experiencing latency when accessing our services. For more information, please visit the status.

    We apologize for any inconvenience caused.

    On behalf of the team here at TeamViewer I would like to thank you all for your patience and as well for reaching out to us. Our development team is working on making sure that this issue will not happen again.

    Best regards,

    Yuri 

    Former Japanese Community Moderator
  • tikshuv
    tikshuv Posts: 1 ✭

    I often have the problem with v12.

     

    I'm using Eset security. Is there a connection?

     

    Many thanks.

    Eytan.

  • CCGSTeamviewer
    CCGSTeamviewer Posts: 2

    Hey mate,

    Did you ever resolve this? We are experiencing the same issue.

    Started about 2 weeks ago.

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