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Posted by
Henagon

Team Viewer Quicksupport Intune / Android / Black Screen

When i try to remote control a Android (Galaxy A8, Android 9) phone using Quicksupport 15.1.24 QS. I get a black screen. 

This only happens when i start QS in the Intune Work profile.
When i install QS in the personal profile everthing works fine.

Does someone have the same prof

 

5 Replies
5 Replies
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Posted by
Henagon

Re: Team Viewer Quicksupport Intune / Android / Black Screen

Same issue with MobileIron Android Enterprise on Android 10.

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Posted by
Henagon

Re: Team Viewer Quicksupport Intune / Android / Black Screen

hello same think in intune work profile, when we go to open work apps

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Posted by
Henagon

Re: Team Viewer Quicksupport Intune / Android / Black Screen

i have the problem in samsung devices Android 9.0

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Posted by
Henagon

Re: Team Viewer Quicksupport Intune / Android / Black Screen

Has Anyone heard any updates on this?

 

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Team Viewer Quicksupport Intune / Android / Black Screen

Hi,

There was a fix included for this at TeamViewer QuickSupport version 15.2.37 (changelog [Android] QuickSupport v15.2.37 - Change Log ) 

Can you please retest with the latest version?

Regards,

Athan