We just got TeamViewer business through TechSoup for our non-profit organization. I clicked on the link and filled everything out, but the site asked for payment eventhough the total was $0.00. I went to paypal, however I got a message saying payment couldn't connect at this time. I clicked the link to try a different payment option, and now I am recieving a message saying the key is not valid, and is asking me to pay the full price. How can I get this resolved?
Thank you for your message and welcome to our community.
In this situation, we recommend contacting the company you purchased from to confirm your order immediately. You can find a legitimate partner on our website: https://www.teamviewer.com/en/partner-locations/.
Also, TeamViewer is proud to support non-profit organizations and to offer them ongoing discounts in relation to the current list price. For more information, please kindly check out our KBA - TeamViewer for Non-profit Organizations.
I spoke with a representative this morning who got my product activated sucessfully, however now we just got a bill for $588.00, when it should have been $0.00. The person I spoke with confirmed my information was valid so how do I get this bill taken care of?