Commercial use - Connection time out

I just received this message that my Trial has expired and I cannot log into my computer back home! I need to access my files on my computer and home while I'm outside. I have filled up the form and submitted it. Please reply as soon as possible as I need my files!

 Ticket ID: 3582514
 Subject: Request from Commercial Use Suspected form

My previous ID was reset but now my main Desktop is showing the trial message! What is happening?! Teamviewer team, please look into my new ticket for my desktop ID!

Ticket ID: 3587301
Subject: Request from Commercial Use Suspected form

I'm not sure they are interested in helping. It's been over two weeks now since I opened my ticket on it. I sent the logs and did everything they asked, but have heard zero response since then.

Hi,

I have the free version so I can remote into my friend computer when he needs help. He can do most thing himself, but, he is blind and relise on a screen reader to talk to him. On some sites the screen reader does not talk to him correctly, that is when he calls me.

My problem is it keeps comming up with the massage "Trial version *expired* (Simon Nixon - SIMNIX Software)". I downloaded and installed version 13 beta, and all seemed OK at first untill it told me my trial had ended. I don't want or need a license. I uninstalled version 13 beta and reinstalled the latest version 12.0.88438, it is still telling me my trial version has ended.

I do not use TeamViewer for any business use, it is use purely for personal use to help my blind friend.

Regards
Simon Nixon

Hey, 
I accidentally selected commercial use instead of personal/non-comercial, and i need the program. how can i fix it so I can use the application without trial?

After several weeks, I finally got a resolution to the support ticket I submitted. They were able to determine I am not using it for commercial use, and fixed my license.

Up to team viewer 12 we had a free licence as a charity for non commercial use, by myself the sole employee of the charity (church minister)  - just to connect to my home desktop when out with my laptop). I cant see that option for team viewer 13,  - is it available, or is this where they **bleep** in all those who have become dependent on it, to pay for the service from now on (or try to re-adjust to life without it?)

Who put a bleep in the middle of a perfectly polite message??? and why?

I did not write bleep nor anything worthy of bleep - bizarre!

to put it more simply -

"are the licence conditions of TV 13 the same as previous versions" - I ask because it's no longer immediatly clear as it used to be.

Finally found it at the bottom of the page of the NEW advert for Team viewer 13 - but you have to pass three of four "buy a licence" boxes before you get to that bit.

Was it there before and I didn't see it, or have they just made it clearer?

Hi, 

I keyed in wrong settings in TeamViewer, it was for personal use but i keyed in business instead. How do i undo the settings as they kept prompting me that the license is expiring. 

Thanks, 

Mingzhu

Hi Esther...

Great post! It is too bad many people either do not read it fully or do not understand what it means.

I have used the free version of Teamviewer for years. It does everything I need and more. Teamviewer makes remote connection so easy that I even use it for other computers in the same room, or on the same desk!

I clean a gun range after hours because it is really dangerous to do while someone is shooting. Ha Ha! Sometimes my wife drops me off and heads to the Hard Rock Casino.

I also use Teamviewer at my work location. When I have finished my job at the range I log in to my personal account on my computer and wait for my wife to pick me up. It is a Mac and I installed Virtualbox on it so that I can run Porteus Linux. It is fun to control my home computers from 18 miles away. Teamviewer works great on Porteus.

At one point I started getting the dreaded "commercial use suspected" warning. After Googling and searching the Teamviewer website I simply followed your instructions and submitted a ticket.

Within a few days Ryan contacted me for the details of my problem. After a couple more days Ryan informed me that my account would have the red flag removed and to continue having fun using Teamviewer. Since then everything has been awesome. Thanks Ryan and Teamviewer.

I hope everyone will relax and realise that Teamviewer is provided "free of charge" and stop negatively criticizing a great effort. Be patient and allow the Teamviewer Team to address everyone's problems with due diligence.

My thanks to you Esther and the rest of the Teamviewer Team,  

Vic

Hi,

I'm having issues with my account now, where I get commercial use detected and get kicked out every 5 minutes. I had an old TW account with license from my old work place, but as I found no way of removing the license completely, i logged all my computers out of that account and added it to my new account for personal use only. No idea why I now get this message, have been using it perfectly fine for 2 months or so.

Any way to get this resolved?

Thanks

I've used Teamviewer for a few years now on family member's computers but recently just started getting the Free Trail Version Expired warning. Funny thing is, this is a new laptop and I get the warning as soon as I open the app. I have another laptop that I can open the app and sign in and it works. I don't think it's something with my account.

In any case, I've submitted a ticket using the recommended link. How long have other users waited to have their ticket resolved?

Thanks.

I read somewhere that if a computer is joined to a domain TV automatically assumes it's commercial use. Is this true?

I have it installed on my company laptop (joined to a domain), but I access PCs that are family member's computers. When I open the app on my company laptop, I get the Expired warning before I even sign in to TV.

A little help here would be useful. Thanks.

I get the same **bleep** thing... n they always had to reset my account or something on their end to stop that nag screen! did you have any luck?  mine popped up again 2 days ago.. was good for a long time no issues.. now again!!