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Posted by
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

I was on the phone with them for being a free user, and they love using the word "Unfortunitely".

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Could you please elaborate on what they said?!?  No one else I've seen has gotten ANY reply.


@gccradioscience wrote:

I was on the phone with them for being a free user, and they love using the word "Unfortunitely".


 

37 Replies
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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

This is SO disappointing. I wish they wouldn't advertise that users can use the software for personal use for free if they're going to arbitrarily and INCORRECTLY decide that they are lying and cut them off with essentially no recourse. I am NOT a commercial user. I connect to the same 2 or 3 personal machines and occasionally to my mother's or a friend's to help them out. If it takes 30 days OR MORE to keep up with the "large number of requests from our private users" then perhaps your algorithm is not optimal. There are HUNDREDS of users reporting this. Something is wrong.

You don't even get a warning so that you can preemptively submit this review for personal use. If users AT LEAST got a warning we could prepare for it instead of just being randomly shut out, likely when you need it the most. This is compounded by the fact that you're timed out immediately once you're marked. If you could at least log on for like 5 minutes it would take some of the sting out of it.

I have really loved TeamViewer up to this point and had always recommended it first and foremost to anyone looking for a remote whether for personal or business, but this really stinks. I put in the request, so I'll see when/if it's answered. Other remote companies have caught up feature-wise, so maybe it's just time to move on to something else and hope other companies don't have unexplained "strengthened detection conditions" that push off customers using the application within the terms of free usage.

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I am also having this issue. Aunts, Uncles and a hand full of friends. I noticed a friendlier message about commercial use when I connected from my work computer the last couple months. Most likley because its on a domain. I am not a business.

No support because I don't have a license. 

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

things are not looking good.pngI like teamviewer for its ease of use and quickness but I'm not sure for how much longer :(

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Posted by
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

They said unfortinutely we cannot help you, because you're a free user.  They were hard to communicate and get along with.  They said they got over 6 million users and they don't have a problem.  I sent them a ticket saying about my medical conditions, income problems, and also saying there is absolutely no commercial use here at this apartment.  

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

IOW: "We don't give a **bleep** about you free users, go away"  Thanks for the update.



@gccradioscience wrote:

They said unfortinutely we cannot help you, because you're a free user.  They were hard to communicate and get along with.  They said they got over 6 million users and they don't have a problem.  I sent them a ticket saying about my medical conditions, income problems, and also saying there is absolutely no commercial use here at this apartment.  




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Posted by
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

The real unfortunate part is that I feel like they genuienly don't care. I had them on Facebook chat this morning and I explained the hassle I now have to go to in order remove their product. I take no commercial gain from the product, I use it help non-profits that I donate my time to. I've tried reasoning with them, explaining my use and asking for mercy but they're too busy liking the smell of their own farts to care users that have been loyal for years, some since the very beginning. Let them fail as a result of this, they deserve it. 

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Posted by
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

It's looking like that too for me.  I feel that the "freebee" is not always going to be free forever.  Those licenses are extremely costly, and not designed for people who have a disability and a fixed income.  I am looking for other software to try out and maybe get a subscription with them.  I was on the phone, and I was not too happy with the staff at TV.  Sorry to say.  

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Posted by
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Yep!,  That's how it was over the phone.    I guess TV hates free loaders now.   I am shopping around for new software, and going to have to uninstalll TV.   I just knew they wanted to drop the hammer on us free users.  Maybe there is a better company out there who would treat us the way we want to be treated and offer better pricing on licenses that are not too astronomical.  These TV licenses are very astronomical, a waste of money.   I think TV team owes us an apology for the hard times they have put us through.  TV is commercized anyways, and why user it for personal use? 

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

I've been using teamviewer since it came out and never had a problem until now. I also use it because with the kids each having their own computer I like to view them and it's much easier than setting up **Third Party Product** or other programs and I like to be able to access them when I'm not at home either by cell phone or my laptop tethered to my phone but now it won't even let me connect more than 5 minutes. It seems like a ploy to get home users to buy the product. I'd pay for it if it were at a reasonable price for as much as I've used it in the past but no way it's worth that much a year when I can use other tools. This is just much easier.

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

OK, so, here's where we are now. We have a good bunch of lads who take their time and share the information on the _official_ support forum. Which is designed for information sharing and _support_ (as this is the only way where free users can get support from TV becuase the other channels are for customers with payed license). THat's fine, but there is a little glitch as noone from TV support reads these forums, or if they read (and that's the worst scenario) they simply don't care about it. That also fine, but in this case plase make a note about it saying you won't get any feedback from TV in this way.

Now it's like the AAA meeting (ATVV - anonym team viewer victims) where we running the same circles reporting the very same issues without any feedback from TV.

I'm still looking for the very high level description about how TV identify Commercial usage. They said it driven by some algorythm. As someone who worked in the last 20+ years in IT support area feel it's not exactly true. Many of us reported suden issues on infrastrucutres worked well in the last x months/years and now, out of the blue TV start to think it's Commercial usage. Until they cannot prove it in any ways I can say it's not true.

TV usually points outr that they are better than some of the competitors (especially **Third Party Product**) as they have a free solution (it's a different storry that this free subscription is not working). But please, dear TV, keep in mind when LMI decided to leave the freemium model they sent out a note to each and every costumer about this change (I know as I worked there that time). The cutomers were avare of the change. Yes, LMI made some bad moves (for the customer perspective of view, like reducing the free licenses for Hamachi or leaving the freemium model), but they made this decision on purpose and not just doing something in the background. Also, LMI had (still have) a very good customer support. As they cared (still care) about their customers as they want to keep their good reputation even they are not offering free solution anymore.

So, dear TV admins) please send us a few lines about the next steps. Is there any official way beside this forum where free users can receive any technical support?

Also, keep in mind, even only a good few users reports the issue here, there are _much_ more affected users exists, just they simply change to something else and don't burn circles to find a solution in the so called official way. (If fixing the simple mislicensed issue tooks 20-30 days it means something really really wrong with the algorythm).

I also understand TV point of view. If they eliminate the free users who use the same infrastructure than the licensed ones they can provide better performance for the onse who pays. Fine, do this, but please _communicate_ otherwise you'll find yourself in the bottom of a list you ruled long time ago. That was a free tip from me, you don't need to thank.

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Posted by
Henagon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Any Alternative? I'm free User too, never ever gain money, only supporting friends and family.

But now i can not even look on my computer at home. That sucks!

Is there a alternative Program? Then TV can rest in peace...

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Posted by
Henagon

Re: Disconnect after one minute

This is rediculius, 1 minute and then get kicked for 10, how is this making people want to stay with your product?

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Posted by Community Manager
Community Manager

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Hi all,

thank you for your participation in this topic.

I would like to stress that TeamViewer is not cancelling its free version.

We have gone to great lengths to speed up the time span for processing your requests to 7 days. 

It is important to us that you can continue to use the free version of TeamViewer for personal use.  For more information regarding this topic, please refer to our statement:

Knowledge Base: Why do I see 'Commercial use suspected' / 'Commercial use detected'

Thanks and all the best,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Nice and thanks, but instead of copying and pasting the very common page from TV do we ever receive any answers for our questions? I just speak for myself, but I think the others in the thread faced the same. None of the "commercial usage" parameters were applicable on my situation but TV thought I use it commercially. (by the way how should you decide it's a home office machine or not? it cannot be determined).

Still see a very big gap between the users and the so called support. So, where can we get answers for our questions?

(7 days still means you face lots of customer issues and/or still have a signifficant issue with the algorythm)

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Posted by
Henagon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Hmmm, i'm free User again. Seems my request has been confirmed...

 

OK! Thanks!

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Posted by
Photon

Re: Free Teamviewer keeps timing out after only one or two minutes connection

I sure hope they're not charging Windows users. I don't make money using Team Viewer so I don't see how it's for business use.  I'm not paying for a license to buy something I'm not making money with. I've had the same group of computers plus one or two new machines for a few years now and they're JUST Now rolling this out.  I'll give them a couple weeks to figure it out but if nothing changes by mid August I guess I'll need to look into a new solution.

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Posted by
Henagon

Re: Free Teamviewer keeps timing out after only one or two minutes connection

[edited by moderator] don't seem too bad so far, no file transfer but about the same.

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Posted by
Photon

Re: Free Teamviewer keeps timing out after only one or two minutes connection

@RanMan62 See, I use that, so that'd be a problem. Plus I'm actually being instructed to buy a license to continue. Which. Like many have said, we're not using it for commercial purposes, so there's something flawed here.
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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Ohh. I just noticed, Esther :womanlol::heart: from TV made one post here. I am impressed. One not very helpful post from TV against tens of thousands complains of painful punished users. :manfrustrated:
Ok. There is one lucky guy. :manhappy:
This is really ridiculous! :smileyfrustrated:

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

The time to review the improper suspension request has not been reduced to a week.

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Posted by
Trigon

Re: Disconnect after one minute

Well, it looks like they have no interest in fixing this or the "Commercial Use" snafu currently going on. Obviously something changed at their end to cause this outbreak of problems but they don't want to believe it.

Guess it's time to look into [Removed per Community Guidelines.... grrrrrrr

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Posted by Closed account
Not applicable

Commercial use suspected, just change the app

Hello, I'm using this app since years, and it WAS fantastic because it let me to help my tech-limited parents and my old mother and father from my house, in the best scenario 90 Km so far from my home,  in the worst one 9300 Km so far.

Now, can you image which kind of problems you can have with old people making trouble on PC and you're not living close to them? And now, when I had any trouble I must also had to think to contact the Teamviewer Support to let them to investigate and, just in case, unlock my account????

And you'll explain also why, to an 81's old man, he must wait maybe 2/3 days that the Teamviewer Support will fix this issue to let me to fix my father's PC to let him to watch a movie or listen his favourite music?

I'm sorry, but if you had this greatest idea to try to get more money to survive, with me you're completely wrong!!!!!!!!!!!!!

There are tons of app doing the same teamviewer job without giving any problems, for free, or spending a lot of less money than a Teamviewer yearly subscription, and that's what I did.

You're NO MORE BELIEVABLE and I can NOT let ANYONE to make me so many troubles for free, especially where all the IPs I got access didn't point to any Industry, but justprivate  houses.

So, ALL Teamviewer had been UNISTALLED from ALL PCs and phones, from any opening web page asking me a feedback I wrote just tons of swears, I installed (the payed version) another app

So, who want to continue this app, GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Well, it seems that between this issue (NO commercial use here, **bleep**, I haven't worked in 5 years!  Retired long ago!!)   AND the issue of getting thrown off 55seconds after connecting, that TV changed something very recently causing the rash of these issues.

It's also clear that TV has no real intent of investigating or fixing the issues. After using TV for YEARS (TOTALLY NON-COMMERCIAL) it appears that I have to look into **Third Party Product** and Windows Utilities. :( Those seem to be the top two replacement candidates.


Very sad that they just won't listen to the masses of people who suddenly are having these issues.

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Posted by Closed account
Not applicable

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

@Esther

Seems all FREE users have been flagged and you Are telling us to continue to use the free version when we cannot. I get bumped after 20 to 30 seconds.  So it seems your advice is typical corporate doublespeak.

I myself have moved on only chiming in here as I keep getting email notifications about this thread.

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Posted by
Henagon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

I have been unlocked now, but I still cannot use TV to check on things at home, using my own personal laptop  connected to the wifi provided at work, to connect to another of my own personal computers at home, to check on things for home security reasons etc.

That's the end of Teamviewer for me, sadly.

Alos means I will no longer recommend TV to any of my family, friends or colleagues, for either free personal, or paid commercial use.

There are alternatives out there. Thankfully.

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Watch out, I got notified one of my posts has been removed because it's not allowed to mention competitors or use a link.

I haven't even had a link in that post. I only mentioned like

Try xxxxx .com

Which was due to my phones keyboard which has a [.com] key aside the space bar, which I hit.

Seriously, TeamViewer, you behave like *** - that's not professional.

You wanted to get rid of private users - congrats, goal achieved.
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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

That was the goal to be achieved.
They can downscale their servers now.

I have already switched the first friend to another software. Took less than a minute. Look for a red icon with a white square and arrow.
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Posted by Community Manager
Community Manager

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Hi @waces

We appreciate that you are one of the most active users especially in this thread.

We also understand that your aim is to provide support to the other users by asking some important questions. This underscores the purpose of our TeamViewer community: TeamViewer users providing support to other users, although we step in from time to time, to shed more light on certain topics and reply to some questions. 

We pay close attention to every issue that people share in the community. We are working every day to improve your TeamViewer experience. An important part of it is reviewing the topics that our users discuss in the community. This also means: even if you don’t receive an answer, your issues are being reviewed and you will notice improvements. 

If you experience a limitation of your free version, this might mean that your usage pattern suggests that you are or might be using TeamViewer commercially, or in a commercial environment. Yes, I admit that this is a “copy-and-paste” from our Knowledge Base article, but this is simply how we go about this. What our user should bear in mind is:

  • If you are indeed using TeamViewer commercially, your access will stay limited
  • If you have been limited by mistake, we will remove the limitation to your account
  • Please contact us with your request using this form: https://www.teamviewer.com/en/support/commercial-use-suspected/
  • The request will be processed within seven days since your latest request (this is important if you have placed multiple requests)
  • We have no intention to cancel the free version of TeamViewer
  • Claiming that we are aiming to reduce our user base is wrong and clearly doesn’t align with our company’s values.

A few words about the free version of TeamViewer.

We strongly believe that helping family and friends should be possible without any charges, and so we have no intention to cancel the free version. The free version of TeamViewer offers most of the great features that we offer paying customers as well - which is unique in the market of remote support/access tools. This is our way of making sure that you get the help you need. 

Unfortunately, a large number of people have been abusing our free version. This needs to be addressed as this doesn’t only affect TeamViewer, it affects the millions of free users who are using it only for personal use.

In general: It is possible that users are not aware that they are indeed using TeamViewer commercially. We would like to suggest that affected users describe their use case briefly and we will be glad to indicate if the may commercial use applies here or not.

Thanks for taking the time reading this reply and our Knowledge Base article.

All the best,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

LOL.

It's not the fact THAT you did it, it's the way HOW you did it.

Whatever - you can downsize your servers now.

Goal achieved.
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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

I meet NONE of the commercial use criteria but suddenly I'm getting either that error or more often I get logged on for 55 seconds and then thrown off saying I can logon again in 10ish minutes, for another 55 seconds.

Now suddenly I can't even logon to my TV account!  I'm getting to the point of no return here...

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Posted by Closed account
Not applicable

Re: Disconnect after one minute

@elliott_alex

Exactly, they don't get it. They could create an affordable Personal Use Version at a nominal fee. Nope instead lets just **bleep**off our user base and make them go elsewhere!

Currently, the cheapest subscription of TV is [The price removed by Moderator]. Not seeing many using TV for personal use paying that. But seems those in the boardroom of TV thought this little quirk would net them new revenue. Sorry this will have the opposite effect and TV will see a mass exodus.

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Hi Esther

I really appreciate your efforts to help us, but the link you provided to us contains only a few scenarios what you called as commercial usage. I understand your endless fight with the abusers, but I think none of us got any _PROOF_ about the commercial usage. (I can assume you ate 2 cakes this morning, but cannot prove it. So I cannot punish you for eat more cakes :) ). I hope you understand the main issue with this suspicious commercial behaviour.

If you cannot prove that TV ID xxx-xxx-xxx was used for commercial purposes (defined by TV) you shouldn't punish the user. If you can prove saying TV ID xxx-xxx-xxx acted as commercial user because of this and that than the user knows what she/he did wrong.

Until that it's nothing more than false accusition. (keep in mind that many of use used TV every day in a same way, so no reason to mark something as commercial usage which was not commercial usage a day before)

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Submit a ticket and wait 30 days for a reply which is probably some automated copy and paste reply? I'm also looking into alternatives. One of my clients uses it for commercial but not for long as I'm going to suggest alternatives also. I enjoyed using it for personal use and used to recomend it for commercial but not after this.

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

I feel pity for Esther, that she has to take care of all the mess here in this thopic, that TV did creat. I hope she will be treated with more respect, than TV is doing with us.

If the owners of TV do have just a little spark of intelligence, they would rather offer a reduced version of TV for private users, than "throwing them away" in a such aggressive and disgracing way.

Imagine the additional income, if millions of private users would pay a fair annual price for a "Private TV Version".

If TV would supply a Private TV Version, they don’t have to make this whole mess and effort, to protect the missuses of the Commercial version.

But it's their own decision, rather to make themselves a bad reputation with this kind of disgusting behavior, than making additional income and save cost, by getting the small and private users on their side.

On the other hand is there very arrogant treatment and ignorant behavior towards small and private user a chance for other SW companies to jump in to this business, getting experienced and successful like TV.

TV is throwing away millions of $ on additional income and pushing their competitor to success.

I changed in the meantime to an other SW solution  and hope they don't get same arrogant like TV, if they’re successful in the future.

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Posted by
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Agreed!  I have recommended this tool to several businesses in the past given that I was so pleased with the free version for PERSONAL use.   But, (and this is NOT a "shot" at Ester! "Don't shoot the messenger") if the company is going to take this heaven handed approach then I think it's time for me to locate other software and inform the companies that I recommended this to, that they may wish to consider alternatives.

VERY sad, and it was OBVIOUSLY a widescale and intended change.

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Posted by
Henagon

Need a License to remote?

So the layout.

I have Teamview 13 on my home computer, server and work computer. I use it to remote from work into my Home PC and server to fix things for the server i run and my wife, basically, personal use only. I dont ever remote to my work PC, 1 since its blocked. and 2 since i have **Third Party Product** to remote to it. 

We just had the login issue, and now from my work computer to my home computer, it is telling me to upgrade to a professional license to continue. i close that and then after about 1 minute it times me out and wont let me log back in for 10 minutes.. What is going on?  Why is it doing this now when i have been using it this way for months on end to do stuff on my home PC. any ideas? who do i talk to?

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Posted by
Henagon

Commercial use despite getting email saying I was cleared

So,

I have been struggling the last few months with teamviewer 13.  It has been regularly detecting my use as bussiness related, despite this not being the case.  And has been cleared twice already as personal.

Taking 30 days to clear as personal makes TV 13 unusable now as a stable solution.  And to make matters worse, I received an email today saying my account has been reinstated as personal, only for it to still be getting flagged as commercial.

Last straw TV.  I am going to have to find a suitable alternative.  It's just a shame there is no "reasonable" middle ground in the payment structure.  I'd happily pay a few quid for the convenience of using teamviewer, but the commercial license really takes the mick for a personal user who is willing to contribute for the service they receive, in order to stop this joke of being flagged as a commercial user.

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Posted by
Henagon

Re: Commercial use despite getting email saying I was cleared

I have also just received a popup suggesting they consider my usage as commercial. I have used it in the same manner for the last 6+ years connecting to the same home machines etc. Only have it installed on my home machines and use the portable version at work but for some reason they now think that is commercial use, go figure?
I had a lengthy discussion with them in the past where they agreed my usage was non commercial and flagged my account appropriately, great that they change it now for some reason when I have a lot fewer machines on my account that I did in the past?
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Posted by
Henagon

Re: Commercial use despite getting email saying I was cleared

Thank you for moving my thread to this forum Esther.  It may be a more appropriate place for it, but with all the other threads in the Teamviewer 13 forum, I thought it was correct.

My main issue is that despite receiving the email stating I was cleared (a month after submittin gthe ticket through the proper channels), I am still suffering this issue.

It is extremely frustrating.

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Posted by
Henagon

Re: Commercial use despite getting email saying I was cleared

this issue for "commercial use suspected" just happened for me out of no where, i wasnt given an option to get my self cleared.  i want to know whats going onm

 

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Posted by
Henagon

Re: Commercial use despite getting email saying I was cleared

What makes it worse is that as well as the annoying popup it appears to drop the connection after a very short time 30 seconds or so and then blocks you from reconnecting for about 10minutes. Surely it would be better for them to just contact people that they think are using it for commercial clarify the usage?
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Posted by
Trigon

Re: Commercial use despite getting email saying I was cleared

[edited by moderator] seems to work just as good. And for 79 a year why not.

 

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Posted by
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

I have been a long time TV user and a few weeks ago started getting the "Commercial use suspected" message.  Then, maybe two weeks later, I got the 1 minute disconnect. Yesterday I went to the " TeamViewer – Personal Use Verification " page (https://www.teamviewer.com/en/support/personal-use-verification/)

and filled out the fairly short form, attached my most recent TV log file, and seemingly less then 24 hours later my full unrestricted (personal) use is back. No messages, no 1 minute timeout.  This worked very well for me and I am back in the TeamViewer fan category.

.

""

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Posted by
Digon

Re: Commercial use despite getting email saying I was cleared

7 days, really? then why have I been waiting 12 days after I got the all clear email?

I replied to that email telling TV that IT WASN'T SORTED OUT. Since I have uninstalled it and am trying another program I don't have the logs or the IDs I can't clear my name of this stain.

This is by far the worst ever Customer Support I have ever had, by a huge distance. Poor Ester must be working on her own and trying to do it all.

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Posted by
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Can anyone tell me if this has been fixed?  I don't see any responce from Team Viewer?  

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Posted by
Henagon

Re: Commercial use despite getting email saying I was cleared

My personal experience with this issue:

A week or 2 ago - after 10+ years of TV use. - I was locked out, susppected as many other users - by mistake -  to be a Commercial User., 

I filled the appropriate form explaining to the Staff that i am not a Commercial User, and waited their actions.

Today, after 9 days (more or less) and after the unique ID changes of today ...my account got reverted to normal Private Status.

Thank to the Staff for patience.

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Posted by
Trigon

Re: Commercial use despite getting email saying I was cleared

l so should say that a week ago I filled the referenced form explaininig what use I was doing of TV and, after a couple of days and a re-installation of TV, everything came again at it had to be all the time... private and free user for my three home computers and some help from time to time to some friends and familiars without any compensation for it, of course, except some "thanks and I owe you a coffee or a beer" (that I feel cannot be interpreted as "commercial" I suppose... :) )

Regards

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Posted by
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

"We have gone to great lengths to speed up the time span for processing your requests to 7 days."

I'm still waiting 3 weeks on with no response or resolution !!