Announcements

Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows built with our developers here.

Highlighted
Posted by
Hexagon

Re: personal use

@JackHK : is the limit so low?!? I've been using it much longer lately... 

Highlighted
Posted by
Henagon

Re: Requesting official Teamviewer response to "commercial use detected"

Hi,

 

Same here. Using TV about once a month just to help my old man, or connect to my android. However, a few weeks ago the free version has rendered useless for me as I get this annoying pop-up that commercial use was detected. This is 100% wrong. I don't own a business and connet to only a few machines.

Please let someone find out whats going on. The current algorythm for detection of commercial use will cost your company a lot of potential customers I think. 

Highlighted
Posted by
Digon

Re: Requesting official Teamviewer response to "commercial use detected"

Fed up with this, a company I do work for pays thousands for this and is used on my works laptop, I have it on my home one to control my home network and yet again this warning is back after helping a mate online, I have filled in the form a month ago and it went away after a few days (no reply) then came back a few days after. I fill in the online form and it is ignored, wth?

Highlighted
Posted by
Hexagon

Re: personal use

Just noticed something interesting: I've just closed a TV connection and saw an ad for a promotion as they do from time to time. This time it said 20%. I clicked the Buy now and ended on a page where I say a new offer, something that I've never seen before: a TV Remote 3 end points for les than 10 euros / month (without vat) which gets to 145 euros with vat / year.

I'm wondering if this isn't what they would like to push us to eventually purchase.

Highlighted
Posted by
Henagon

No reply to the "commercial usage suspected" form for more than a month

I use TeamViewer my iPad to control my personal Windows 10 PC remotely, but in the end of April my account was blocked due to "commercial usage" (i don't really use TeamViewer for any commercial purposes) and now i just can't use remote control!

I applied the "commercial usage suspected" form but i didn't get a reply yet (after a month of waiting)! What should i do to resolve the problem as quick as possible? I'm so tired of this stupid 5 minutes limit! It looks like TeamViewer is absolutely not interested in supporting free users.

Highlighted
Posted by
Henagon

Session timeout

I keep getting, "Your Teamviewer session has timed out and will be closed" after a short period of time. I have been using TeamViewer for a good number of years and have always recommended it. However, I recently had to format and reinstall windows, therefore TeamViewer with it. Now I seem to be unable to use TeamViewer practically. I use it to connect to my pc via my mobile, typically when I'm feeling lazy, playing a game away from the computer or just don't want to be by my computer to have to do a simple task. I usually use it for extended periods (anywhere from 10 minutes to a couple of hours). Unfortunately, that no longer seems to be possible if I am disconnecting every minute or so. Is there a way to prevent this? Does TeamViewer think I am using it professionally?
This wouldn't be an issue if it were every 30 minutes or so, but I can't stay on for more than a couple.

I am using TeamViewer 12 as my phone does not support higher versions, however, this is irrelevant as I have used these exact versions previously and have had no problems before.

Highlighted
Posted by
Photon

Re: No reply to the "commercial usage suspected" form for more than a month

same **bleep**. 8 year old account, never used for commercial purpose.

same usage scheme,  most time took control  via android phone home pc-s.

since the end of previous year started to help my disabled relative with als diagnosed  through tw, the only connection to the outer world she has is her laptop, she can control it with eye tracking hardware, some things on pc are very hard to do using your eyes only, so she asks help from time to time.

so i got flagged too like 2 month ago.

time to search alternatives and say goodbye to team**bleep**.

Highlighted
Posted by
Electron

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

been a month since I submitted the privtae use confirmation form but i am still not able to connect to my home pc

Highlighted
Posted by
Pentagon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

That's normal! It's been 6 months since I submitted the form, my account still blocked!!!

Good luck!

Highlighted
Posted by
Electron

Re: "Your license limits the maximum session duration" for FREE personal use

i get an advert saying my connection partner or me is using this as comercial use that i am NOT

Highlighted
Posted by
Digon

Re: TeamViewer suspects that I use it for Commercial, when it is not the case.

This is been going on for how long its june 9 here time to get a class action suit if its free and we use it as directed and they refuse to fix there problem we need to sue them .

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

yep i have the same problem i conect to two freinds in England and in Czech Republic  and desktop computers on land  it may be time for a class action suit  they do not or will not fix this issue i call around to find a lawyer that can look in to this 

Highlighted
Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Elongeg : I think this has been discussed before, the issue here is what's the prejudice if the license is free for personal use?!?

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

i saw at 99$ a mo not worth it for me to use it no comercal for that 



 

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Everyone who's talking about suing:  what a stupid idea.  Move on.

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

false avertising 

Highlighted
Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Elongeg : so be it, false advertising, how exactly were you prejudiced if your personal usage was supposedly free? What did you lose?

Highlighted
Posted by
Henagon

Re: personal use

Annoying problem!
I wanted to upgrade my Win10 HTPC's yesterday and TeamViewer just kicks me out all the time.
I assume I'm flagged as 'commercial' because I have Windows 10 Pro, not Home. Yeah, I'm a power user. But that doesn't make me a business...

Filled in the contact form to unblock me.

Highlighted
Posted by
Hexagon

Re: personal use

@Freeco : Nope I don't think this is an issues: all my computers, as well as my mom's and dad's and my brother's have pro versions because I like them more (especially for the built-in RDP that's disabled in the Home edition :D)

Highlighted
Posted by
Trigon

Re: personal use

there are ways to eneable rmd in home

Highlighted
Posted by
Trigon

Re: No reply to the "commercial usage suspected" form for more than a month

They are simply trying to force you to pay for the product. I am also a non-commercial user and because I had an important meeting and was given no warning, I foolishly switched to the paid product.

Soon after, I found a much better free alternative online. However, Teamviewer snuck an automatic renewal in the fine print of the invoice saying that they would automatically renew my license unless I gave 28 days notice. Of course, none of their e-mails mentioned this convenient little fact and I didn't know until I found money missing from my credit card account. When I raised this with them and pointed out that I did not receive an e-mail and that I have stopped using the product, they refused to refund the money. Their only reply was that they "cannot cancel the subscription". 

I strongly advice that you avoid this product because of how unscrupulous and disengenuos they are.  

Highlighted
Posted by
Henagon

Re: Commercial use detection

How Teamviewer say that i am using for commercial use? This is so unfair! I am using only for persoanl purpose. I think its for me to say goodbye to team viewer :-(

 

Highlighted
Posted by
Digon

Re: TeamViewer suspects that I use it for Commercial, when it is not the case.

Well i see it is not worth it but i like the software i used it all the time to help freinds work on there pcs it will be missed , if they say we can use it for free to help freinds they should not be baning us just email us ask what are we doing i would of signed a i swear .i never use it for any outher than helping my freinds and my lappys. 

Highlighted
Posted by
Trigon

Re: Commercial use detection

It looks like it doesn't matter anymore what you use it for. Teamviewer wants you to pay the premium price for it. If they only had a "personal user" package at a reasonable price, I would have considered it, but not with their pricey premium package. So I found another free program for my PERSONAL use, and uninstalled the TV software from all of my computers + friends and family I often help out.

[removed per Community Guidelines]

Teamviewer, why are you killing your reputation so badly this way, trying to force everyone to pay for your software, even though they are operating within the free personal user agreement? Instead of being **bleep**, I would have understood it if you told everyone that the free user package would end by a date, and you would offer a good discount or a new "inbetween" package at a more reasonable price for the personal home users. But this way? **bleep** off, you're dead to me! :-)

Highlighted
Posted by
Electron

Re: Commercial use detection

I have similar issue. At home I use TV to help my friends from time to time with OS issues, few months ago our company pays for commercial use. From that time it says to me at home "commercial use detection" and TV blockes me communication, it makes brakes. This is simply **bleep** and I´m not able anymore help my friends/family. 

Ofcourse I can log in and use commercial account, but I dont want to do it, this is not correct way. I dont want to mix work/personal use.

Highlighted
Posted by
Henagon

Re: Commercial use detection

What an 'Own Goal'. In one step Teamviewr has gone from the Number 1 choice to being a pariah.

5 Replies
Highlighted
Posted by
Trigon

Re: Commercial use detection


@Clive_Thorne wrote:

What an 'Own Goal'. In one step Teamviewr has gone from the Number 1 choice to being a pariah.


Exactly!

Highlighted
Posted by
Digon

Re: Commercial use detection

Also detected commercial use, it worked from my laptop to desktop but had issued from Android phone to Desktop. now I can't even connect using DDNS anymore instead of ID from the laptop, and when using the ID it detected Commercial use.

I opened 2 tickets for my Android phone and Desktop computer, more than 4 weeks still nothing cleared or fixed till now.  

I am done with TeamViewer, I am moving to **Third Part Product**

Highlighted
Posted by
Digon

better handling claims for commercial using

Maybe a message saying why I'm suspected of using TV commercially. Deciding if I'm allowed 30 seconds of 5 minutes of a session (after 10 minutes). 

 

Highlighted
Posted by
Pentagon

Re: Commercial use detection

The tickets usually took 6-12 months to response. Please be patient. 

Good luck!

Highlighted
Posted by
Henagon

Problem with the license

Hello everyone!

 

  I need your help. Since  days I am not able to stablish any connection with my Teamviewer software because it says me my license is a Commercial one! I tried to change it but the problem still runs.  Could anyone help me out?

Highlighted
Posted by
Trigon

Re: Commercial use detection

The experience is no better for paid users

Highlighted
Posted by Moderator Moderator
Moderator

Re: Problem with the license

Hi @jvargasroco ,

thank you for your post. Welcome to the Community!

Please find here Why do I see 'Commercial use suspected' / 'Commercial use detected' more information and also the form you have to fill in.

Have a nice day :)

Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Highlighted
Posted by
Pentagon

Re: Commercial use detection

Good to know!


@Ant1 wrote:

The experience is no better for paid users


 

Highlighted
Posted by
Henagon

Commerical Use. 28 DAYS wait!

Teamviewer tells me I am using it commercially.  28 days ago!! I filled out a form and it told me I would receive a reply in approx 7 days.

I have tried contacting support via twitter but they can only say be patient your request has been received and will be dealt with in turn.  This last contact was 2 weeks ago.

I am not using it commercially, I am using it for a Hospital Radio Station to add freely obtained and freely broadcast syndicated radio shows.  I have a disability so I cannot get to the station as much as needed to import the shows.  The station is a charity and NOBODY receives any kind of financial or any other kind of compensation for doing anything for the station.

I cannot believe 4 weeks is a reasonable amount of time to take to sort this out.

Highlighted
Posted by
Photon

trial professional popup

hello

 

that's makes months now that I'm using TV for personal purposes...

I do it with netbooks or laptops, and I'm using several of them maybe twice or more per days, to access my computers for apps or website blocked in my own country.

that's why I would like to speak to a teamviewer representative to remove this "limit of 1 minute" every ten minutes.

is it possible to help me?

its concerns about two teamveiwer laptops (as a student, ,I use only, but several laptops, for private reasons), and I'm not, never been a professional.

 

I thank you vm teamveiwer to contact me for my 2 IDs, asap.

best regards.

Highlighted
Posted by
Photon

Re: Problem with the license

Hello Arena

i thank you for your quick reply,

I already sent two emails, one today and the other one three weeks ago, without any reply from teamviewer.

I'm very worried about the quality of service or your free version.... I'm not at all in a professional environnment, how that issue could happens?

 

thank you vm

best regards

Highlighted
Posted by
Hexagon

Re: Problem with the license

@matoka : free usually means no support, as support does cost money (i.e. they have to employ people that they pay for supporting customer); I wonder just how much time and energy this "reset to free" & "fill the form and wait" wasted...

Highlighted
Posted by
Photon

Re: Problem with the license

I do it into the rule of the art :

being polite, wait, sending an email, then posting on the forum. No bad phrases, not being angry, just awaiting for an answer after weeks.

I don't understand why my teamviewers became limited..

Highlighted
Posted by
Digon

Re: Problem with the license

They did it again .... 2 of my 3 computer just locked although it was already clear then that I only use it privately .....
Highlighted
Posted by
Trigon

Re: Problem with the license

It's taken 3 weeks, but I received an e-mail finding in my favour [as a personal user] today, and my "free license" has been reinstated.

I have been using software from another provider in the mean time, which has worked flawlessly however. I do like TeamViewer, but I certainly will not  be uninstalling the new software, and it remains to be seen now which will become my preferred choice.

Highlighted
Posted by
Pentagon

Re: Problem with the license

Free version = no support. Good luck!

Highlighted
Posted by
Trigon

Re: Problem with the license

Wow! I got a reply from TV!  Problem is, its from a request I had to have submitted more than a month ago, because I uninstalled team viewer and and happily using **Third Party Product** now.

Highlighted
Posted by
Trigon

Re: Problem with the license

Hi am glad to see at TV employee finally posting a reply to someone in this thread. 

For me, the long rant from all these users has more to do with the poor support.

Its at least slow (I got a reply from a request that is at least 6 weeks old)

but usually there is no reply

The replies are not helpful. 

It usually is a form reply,

with no useful tracking information (eg which of my installations are they replying about?,

or which of my many requests for support are they replying to, etc).

or does not include any explaination why they think I am using it commercially (email address, sensed a vpn, recognized a company IP range, etc. 

I suspect the last issue has to do with the chance that they may be invading my privacy and so they do not want to give any evidence that could be used in a court of law

Anyways, I see they provide better explainations of what private us is, and yes, with this (I think newly refined) definition (since I had written approval my senario was not commercial 6 months ago) I am a commercial user (I access my work computer from one desk to another in my home via my home network so I can use my larger personal monitor on my private PC - this is commercial use according to them).

Its a moot point for me, and Ihave moved on to another product and am very happy with it, and would recommend it to anyone.

Her is a review of about 10 free solutions (it includes TV so I hope they do not delete this fair and honest link)

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]

Highlighted
Posted by
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

They reset my account to free yesterday. So they are getting through the requests, just taking their time over it.
Highlighted
Posted by
Hexagon

Re: Problem with the license

@Grant837 : nope, that's not allowed either! :D

Highlighted
Posted by
Pentagon

Re: Problem with the license

I wonder if it were a link to TV's own site or a review that only mentions how good TV is and doesn't mention any competitor if they would allow it.

According to the emails I received it took them 32 minutes to censor that link from the post.

 

Highlighted
Posted by
Pentagon

Re: Problem with the license

Oh my goodness!  How could a company do these to the customers!!!!

Anger x 10!!!

Highlighted
Posted by
Electron

Re: Commerical Use. 28 DAYS wait!

Where can is find this form?

Highlighted
Posted by Moderator Moderator
Moderator

Re: Commerical Use. 28 DAYS wait!

Hello @Lourens020 ,

thanks for posting. Welcome to the Community.

Please read this article, where you can find the form Why do I see 'Commercial use suspected' / 'Commercial use detected' 

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española