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Posted by
Trigon

Re: Time Limit - Commerical Use

Folks -

The handwriting is on the wall. The Teamviewer "commercial use" police are pretty much uncontrolled, and they are slapping that label on anything and everything. Time to move on. I can't list free substitutes for Teamviewer here (they don't allow it), but there are excellent ones, without the "commercial use" police. Teamviewer is the only one that has file management embedded in it for free, but it's easy to use a separate file management app on the side, like Dropbox. I'm bailing on Teamviewer. It was nice while it lasted, and when it was more or less unique, but those days are gone.

Movin' on.

 

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Posted by
Henagon

commercial use detected

commercial use detected
The session will be interrupted after 5 minutes.
Why do I get such a message if I do not use the program for business purposes ????

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Posted by
Trigon

Re: free version vs commercial

At least you received a response. I have yet to receive any response. 

I have started putting negative reviews on any website letting people know of this misguided policy and lack of response.

Again, I get that it's free but that's really not the point. If I received a valid response explaining "why" they believe I was using the software for commercial use than maybe my opinion would change. 

I just decided to upgrade systems to Windows Professional and using RDP. This is a cheaper solution long term. 

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Posted by
Henagon

No response to free use/Commercial Use.

Back in June 2019 I received a message to say that I was using my Team Viewer for commercial use.  This is not the case and I sent a declaration to Team Viewer confirming why I need the software. Basically ii is to help a friend who suffers from aphasia and remote use with his PC allows me to guide and help him.

Anyway - the decelaration form was sent and despite several reminders I have not heard a thing from the.

Any idea how I can get a response or where I go from here?  My friend is really struggling now and we are desperate to get this situation resolved.  All assistance greatly appreciated.

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Posted by
Trigon

Re: No response to free use/Commercial Use.


@Phinley12 wrote:

Back in June 2019 I received a message to say that I was using my Team Viewer for commercial use.  This is not the case and I sent a declaration to Team Viewer confirming why I need the software. Basically ii is to help a friend who suffers from aphasia and remote use with his PC allows me to guide and help him.

Anyway - the decelaration form was sent and despite several reminders I have not heard a thing from the.

Any idea how I can get a response or where I go from here?  My friend is really struggling now and we are desperate to get this situation resolved.  All assistance greatly appreciated.


Same thing here...been sending it in, over and over. The lights are on, but no one is home. I sure hope the support for their paid services is better, but I'm not testing that theory. My use is totally hobby (accessing my ham radio log book from my little ham radio shack behind the house). Worked for a while, then thought I was a business of some sort. Purely hobby, I'm retired, and have been emailing for help for months. Can't access my home computer from the house at the lake, either. Nothing. Maybe I need to get out there and try to find some other service.

HELP TeamViewer!!!!!!

Dave

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Posted by
Trigon

Re: Requesting official Teamviewer response to "commercial use detected"

Seems like they could care less, uless we pay up. I'd gladly pay a small fee for personal use, $10/yr or some such. Same thing here...been sending the form in, over and over. The lights are on, but no one is home. I sure hope the support for their paid services is better, but I'm not testing that theory. My use is totally hobby (accessing my ham radio log book from my little ham radio shack behind the house). Worked for a while, then thought I was a business of some sort. Purely hobby, I'm retired, and have been emailing for help for months. Can't access my home computer from the house at the lake, either. Nothing. Maybe I need to get out there and try to find some other service.

HELP TeamViewer!!!!!!

Dave


@da9el84 wrote:

Could we please have a member of Teamviewer comment on the large part of the userbase being suspected of commercial activity on their private teamviewer?

I myself was hit by this last year, I sent in the form and my license was once again "private".

Then a month ago I was asked to start a new trial, even though I have probably had this private license for 10 years or so. Trial expired and I logged out from teamviewer, logged back in and my old "private" status was back. A few days later I started seeing notifications about commercial use suspected and my teamviewer sessions now was limited and hasn't been working since.

I sent in the form again. I sent logs. I sent a signed paper confirming that I am indeed only using my teamviewer license for non commercial use, primarily remote controlling my own devices, and occassionally helping a few friends and my grandmother.

I sent in the signed paper almost a month ago. No auto-reply from "form-service@teamviewer.com" to indicate whether or not it was received and what the expected timeline for handling it. Follow up emails have gone unanswered too.

I know this is a free edition - your free edition is what got me to get a paid edition when I started my own company nearly 10 years ago.

Idea: If you are worried about abuse, then offer a private paid version. Something like 10USD  per year and then restrict it to only be able to connect to 10 different devices per month.

Or you need better metrics to identify your commercial use parameters. Seeing the giant 3000+ replies thread in her about the subject, something would suggest that your parameters are due for a tuneup.



, over and over. The lights are on, but no one is home. I sure hope the support for their paid services is better, but I'm not testing that theory. My use is totally hobby (accessing my ham radio log book from my little ham radio shack behind the house). Worked for a while, then thought I was a business of some sort. Purely hobby, I'm retired, and have been emailing for help for months. Can't access my home computer from the house at the lake, either. Nothing. Maybe I need to get out there and try to find some other service.

HELP TeamViewer!!!!!!

Dave

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Posted by
Trigon

Re: Requesting official Teamviewer response to "commercial use detected"

I don't think they care because it''s free. 

I have given up and will actively seek out review sites and post warnings about this business practive for their home users.

If enough people do it maybe it will have some impact.

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Posted by
Trigon

Re: Does TeamViewer really care??

Yeah. I don't think they get that these home users also could have impact on business decisions. 

Either way, I would let as many people know if the type of customer response (or lack thereof) by TV.

Free options are becoming hard and harder ot find (which I am sure why this type of thing is happening at TV), but **Third Party Product** has a free service for home users connecting to computers on the same network (home network). There is a charge if you want to use it outside network,. 

 

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Posted by
Henagon

Re: No response to free use/Commercial Use.

my friend and i have tried other software but have found that they don't compare with TeamViewe.  Shocking customer service but I live in hope :)

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Posted by
Electron

Definitely not a commercial user

I have been using teamviewer for years, literally to remote into my PC at home to either check on something, or start a update/game while i'm at work. Im in and out within 5-10 minutes, but today I'm flagged as a commercial user?

How come when everywhere on this website says to submit a ticket it doesn't give me an option to submit a ticket but instead i'm redirected here? Is this Teamviewers way to avoiding helping people?

Looks like google is the way to go now. 

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Posted by
Digon

Re: Commercial Use Detected - outbound from commercial network?

Under the new (2019-Aug) 'detection' program I can no longer connect to my home computer at lunch time because I'm trying to do it from my work PC.   

TeamViewer GmbH - can you allow outbound connections from a commercial environment as long as we're only using it for personal use?

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Posted by
Digon

Re: Is connecting to a home PC from work considered commercial use?

Under the new (2019-Aug) 'detection' program I can no longer connect to my home computer at lunch time because I'm trying to do it from my work PC.   

TeamViewer GmbH - can you allow outbound connections from a commercial environment as long as we're only using it for personal use?

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Posted by
Electron

Re: Is connecting to a home PC from work considered commercial use?

Same thing's happened to me today too - suddenly this morning i'm getting blocked for "Commercial" use, when it's been fine for over a year previously.

Connecting to my home PC from work, absolutely no work business being conducted via TV (listening to music, organizing photos & music, occasional gaming, etc.), so i'd love to know where this determination is coming from - I suspect the fact that i'm running on Windows 10 Enterprise at work is being used to make a very ill-informed blanket assumption that i'm using the program for work purposes.

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Posted by
Electron

I have also seemingly been flagged

TV has told me my trial has expired. I've extended it, for now, but that will expire in a week. I've been using TeamViewer for personal since 2013 on the same account and I'd hate to have to make a new account and re-add my PCs. It's possible the reason TV thinks I'm using it commercially is because one thing I do with it is log into my own PC to surf while I'm on my breaks at work.

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Posted by
Digon

Re: Commercial Use Detected - outbound from commercial network?

I'm facing the same issue. I only use TeamViewer to access my home PC, to get some College homeworks, to help my mom to do some trick in her games. Or to configure some keyboard problem. But, TeamViewer insistis to block my access.

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Posted by
Trigon

Re: Commercial Use Detected - outbound from commercial network?


@carloshakme wrote:

I'm facing the same issue. I only use TeamViewer to access my home PC, to get some College homeworks, to help my mom to do some trick in her games. Or to configure some keyboard problem. But, TeamViewer insistis to block my access.


Yeah, so they don't have time to help any of us or offer a hobbist's type account for cheap, but it only took them about 5 minutes to delete every message I had sent asking about what the other 3rd party software for free home use was. Pffttt! Awesome service.

 

Dave

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Posted by
Henagon

Re: session timeout after 30 seconds only from my laptop?

I do not have the commercial use detected message but I cannot use TeamViewer for more than 30 seconds (all of a sudden). It worked yesterday just fine. 

 

 

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Posted by
Henagon

Re: Teamviewer Support????

Did you ever get any love from TeamViewer? I'm stuck in the same morass and hating it.

 

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Posted by
Henagon

Re: TeamViewer for personal use has become a joke

I have the same problem. I have been loyal to TeamViewer for years and made sure to recommend the service to commercial interests, but now I'm rethinking that loyalty as TeamViewer has made life unbearable with the commercal use detected and less than 5 minute session timeouts. 

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Posted by
Henagon

Re: TeamViewer for personal use has become a joke

Hate it now.  Between popups and terminating my connections saying I am using it commercially when I am just using it to access my personal computers at home while on the road.  Definitely going to find something different and recommend everyone else to do the same.  Now this message errors out LOL

 

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Posted by
Neutron

Re: TeamViewer for personal use has become a joke

I would need it for only 5 mins anyway, but keep getting kicked off after one minute and getting errors trying even post this msg. So stupid, how do we have this problem in 2019? 

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Posted by
Henagon

Re: TeamViewer for personal use has become a joke

I’m having same problem. In addition, I keep getting tagged as commercial user while I only access family members. Whatever algorithm they are using to seek out commercial users is useless. If they intend on getting rid of the personal use version, it would be better to just say so rather than angering them so much that they will leave.
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Posted by
Henagon

Re: TeamViewer for personal use has become a joke

I keep getting the same message stating.its commercial usage being detected but I've never used it for anything but personnel.  Is there a competitor that offers another solution? 

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Posted by
Henagon

Re: TeamViewer for personal use has become a joke

I’m having the same issue being flagged as commercial use when I’ve only used it personally. Anyone find an alternative?
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Posted by
Electron

Re: TeamViewer for personal use has become a joke

this has happened to me as well. so frustrating.. it doesnt even stay connected for 5 minutes. i started moving to google remote desktop, an extension for google chrome.

 

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Posted by
Trigon

Re: TeamViewer for personal use has become a joke


@mikeyvt wrote:
I’m having the same issue being flagged as commercial use when I’ve only used it personally. Anyone find an alternative?

Good luck with that. They deleted all of the messages where I asked fro someone on here to share that info offline. They don'

t have the time to help, but they have the time to police this group and delete stuff. :-(

Dave

 

Posted by
Trigon

Re: TeamViewer for personal use has become a joke


@lanejones1 wrote:

I keep getting the same message stating.its commercial usage being detected but I've never used it for anything but personnel.  Is there a competitor that offers another solution? 


I'm working on my blogs in the ham radio, rcairplane, and e-tech groups to help them advertise this behavior. This has been going on a while, hundreds of message here about it, but no help from TV.

Dave

3 Replies
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Posted by
Photon

Is TeamViewer Usage For School Considered Commercial?

Hey I've been using TeamViewer for a couple years now to remote into my school computer when im at my apartment, I tried remotting in today but I got the message that "I've been using it for commercial use and one of the acounts needs to get a license". I was wondering is that considered commercial use? I love teamviewer and wouldn't mind paying for a license but do they have any rates for college students? **Please do not discuss price** just a little to high for me right now! 

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Posted by
Henagon

Team Viewer licence

Czech Republic ->

[translated by moderator using online translator]

Hi

When I want to connect to one of the computers under my ID **Please do not post email addresses** from my mobile device, the application says that this ID is probably used for commercial purposes and that the session will be terminated in 5 minutes. Then it even freezes for some time. What should I do? I use Teamviewer exclusively for private purposes.

Díky Michal

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Posted by
Trigon

Re: TeamViewer for personal use has become a joke

Remember when **Third Party Product** started doing this? Turned into a real piece of junk to deal with as a hobbiest. TV was all over it, talking about how they were there for us. Now, look where they are, they've degraded to that same level.

Dave

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Posted by
Trigon

Re: TeamViewer for personal use has become a joke


@WB4IUY wrote:

Remember when **Third Party Product** started doing this?


Hahahaha...Love how they edit and put **Third Party Product** in here any time we mention something else. TV, themselves, were a **Third Party Product** back when they were talking junk about their competitors. Now, they're acting exactly like the folks they were advertising against.

I'm on the most common platform out there, drop me a note at my user name with any info you might have for a solution.

Dave

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Posted by
Trigon

Re: license cancellation and refund request

Just curioius if you actually get a response from them. Several hundred people are messaging in another thread and they've left all them blowing in the wind.

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Posted by
Trigon

Re: TeamViewer for personal use has become a joke

Wow..I just spent some time over in many other threads in the community.. I knew TV had some issues here and there, but had now idea of all the problems people are having. Holy smokes.

Along with bugs, even paying customers complaining about support issues, and then lots of questions answered by TV people with the same canned response to go read in the Knowledge Base for their answer.

Guess I need to spend some time looking elsewhere for a solution. If the paying crowd are in a similar mess, there's probably not a good answer for us hobbist / personal users to be found here!

Dave

 

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Posted by
Henagon

Re: An interesting encounter...

That's exactly how I use TV, for a computer without a monitor.  Looks like I'll be switching to a different third party software as I no longer want to use this product after the botched up job they did with this tagging as commercial use policy. 

 

They must have had new management come in and ruin their company.  I know I'll never pay again for this dis-service

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Posted by
Henagon

Re: No response to free use/Commercial Use.

I tried uninstall and install 4 times 2 days ago to see if I could get it to work.  I also cleared the registry.  We tried to connect after I did all that work and would you believe it I found I was back up and running as a personal user.

Maybe coincidence or maybe someone at support finally did something.  i have heard from anyone but its good that my friend and i can communicate properly once more.

 

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Posted by
Henagon

about personel use

weeks ago i connected my friend pc then i got limit. when i connect my self pc 1 min later connection is out, 10 min later i can connect. personel use verification page not working pls help me. i cant send log file...

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Posted by Moderator Moderator
Moderator

Re: No response to free use/Commercial Use.

Hello @Phinley12 , @WB4IUY ,

thanks for posting in the Community, Welcome! :)

Please remember that there can be cases where TeamViewer incorrectly detects commercial use and limits your connectivity even though you don't violate the license conditions. Please fill out the form and our support team will help you further. This form is the only way to reset your ID.

For more information please read: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Highlighted
Posted by
Electron

Connecting to my home Computer

Why all of the sudden is connecting from my work computer to my home computer now considered a commerical usage? I've been using teamviewer since **third party product** switched there service around this way.

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Posted by
Henagon

Re: Teamviewer: Commercial use

The reason why you got that is not the device you are connecting to but, the network that you are on to connect to it.  It did not like my synagogue's network and it did not like the public library network.  You have to fill out a form on Teamview's website.

 

I want to know if they are going to add a feature to the software to allow it to show the status of the tickets.

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Posted by
Henagon

Re: You can't open a ticket, instead look at the first post i...

To the tech guys, is there a way to see the status of the tickets?

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Posted by
Digon

Commercial Usage

Hi there, 

I'm not sure how to open an issue thus I choose to ake here. 

I'm an academic Ph.D. candidate, and just received an alert about commercial usage. However, I'm now traveling in the university (with the wifi of eduroam) and I tried to connect my server in the lab (also another academic IP). My purpose is all about personal stuff and research stuff (I assume research is not part of commercial). Is there any way you can remove my alert since you can definitely check the range of IPs I used for both sides?

Best wishes, 

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Posted by
Photon

Re: Commercial Usage

Same... I only recently started getting Commercial Usage alerts after using the product for years on three personal laptops.  No business use at all.  Something is up.

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Posted by
Digon

Re: Commercial Usage

Same here.   Many years of use in my home.    I filled out one of the 'commerical use' feedback forms and received an email to follow up  here in the community forum.   
If I am posting this to the incorrect location please let me know.   Thanks in advance!  -Gerry

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Posted by
Digon

Re: Commercial Usage

Hi there,

Thanks for replying and sharing your situation!

May I know where you submit the form?

Best wishes,

 

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Posted by
Photon

Re: Commercial Usage

Same for me. Now I'm locked out of my server for 20 minutes because "immediate reconnects" are blocked without a license. This needs to get fixed ASAP.

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Posted by
Digon

Re: Commercial Usage

Submitting the 'form' is no longer the correct process.   Their email states basically.. .this forum is now how such issues are resolved.    Here is what they sent to me.

----------------------------------------------

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests.

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team

Highlighted
Posted by
Electron

Re: Commercial Usage

I am also having this issue. I use TeamViewer excusing to help my elderly mother troubleshoot her laptop. This is only my second or third time using the app, and it won't allow me to connect. 

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Posted by
Henagon

tired of getting commercial usage when helping family members

tired of getting commercial usage when helping family members

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Posted by
Henagon

Re: No response to free use/Commercial Use.

The form does not work in either Chrome or IE, the field Affected TeamViewer ID populates itself with _______ and won't allow any input.

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Posted by
Photon

Bad password thinks commercial usage

It seems as though version 14 started blocking me. What I can determine seems like a bug in the software. If a bad password is entered causing a message the software from that point on thinks it is commercial use after the correct password is entered. Then it seems like it disconnects the machines within 2 minutes and puts you back into the loop of waiting for a timer. This essentially makes your product unusable.