Did you already try the new Windows 10 October 2020 Update?

Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Posted by

Teamviewer 13.2.26558 Teamviewer_Service.exe is crashing under WIndows XP

Hi Teamviewer Support,

I have been getting messages about needing to update my Teamviewer installions but I always clicked on "Remind me later".

But today the message changed and there was no option to remind me later. So I updated my Asus Ultrabook laptop to 14.1.9025 (from 12.0.1232598)..

Then my XP desktop machine would not connect to the latop and Teamviewer suggested I updated the desktop. I let Teamviewer do it, but it failed and said to look in the error log (which I could not find).

So I downloaded version 13.2.26558 using the laptop and copied it to my XP machine using the "Share" folder. I didn't want to go straight to v 14 as I thought it less likely to be compatible with XP. I didn't realise then that 14 should work.

So I then tried to install v 13 on my XP machine. 

Three MS Visual C++ errors were displayed during the installation:



TV 13 1.jpg

Then an error about the service unable to be started:

TV 13 2.jpg

and finally a fatal error which occurred each time I tried to run Teamviewer.:

TV 13 3.jpg


I then read that Teamviewer v 14 should work with XP so tried it too:

TV 14 1.jpg

But got the same 3 errors

TV 14 2.jpg


and the "Teamviewer could not be started" error

and the fatal error:


TV 14 3.jpg

Any help you can provide would be appreciated.