Teamviewer Comercial Product WONT CONNECT to Current Clients !!!!

CloverlandDairy
CloverlandDairy Posts: 2
in General questions

Why the heck would you make it so that the Teamviewer Licensed product will not connect to an older verion client ?????????

These are Remote clients I PAY FOR THE COMERCIAL License so this wont happen you have crippled the Reason i use this product at all by doing this What the h...are you thinking ????

I had to uninstall the updated version to be able to acceess machines i had previously been able to access in order to get access back to the previously setup remote clients This  makes NO DAM Sense !

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @CloverlandDairy ,

    Thank you for your post and I apologize for any inconvenience caused.

    Please note that Teamviewer supports backward compatibility. That means Teamviewer 15 device can take the remote control of lesser version. However, if you have a subscription license, we recommend to use the latest version on both of devices if possible in your environment in order to provide the best experience with TeamViewer.

    Hope this information will help you.

    Kind regards,
    Yuri

    Former Japanese Community Moderator
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